Sales Exchanges

Sales Returns | Sales Overview

This topic has been hidden. Info for exchanges combined with return topic.

When a customer returns an item to exchange for another, you are doing two transactions on one receipt: a return of one item and a sale of another. Point of Sale will automatically calculate any difference in item prices and sales tax.

To handle a merchandise exchange:

1. Follow the basic sale procedure, listing both items directly on the receipt and selecting Make this item a return for the returned item. For more information on this procedure, see Making a Sales Receipt.

OR

With the original sales receipt selected in sales history or the customer's history, select Exchange Items from the I Want To menu. This method allows you to verify the item prices and quantities from the original receipt.

The Merchandise Return wizard is opened, with the items and prices from the original receipt listed.
You can customize the columns in this window.

Select the items being exchanged in the upper list using the checkboxes. Change the quantity if necessary.

Then enter the new exchange item in the bottom list using standard item listing procedures. Select Accept Exchange when done. The return and new sale item quantities and prices are transferred to the sales receipt and the amount due from or to the customer is calculated for you.

2. Enter any requested item information, such as serial numbers (Pro).

3. Take payment or give change, as applicable, for any difference and then save and print the receipt.

- If money is due the customer, enter the amount in the Change column on the payment widow.

- To refund a charge account customer, enter the amount in the Account Payment field.

- If refunding to a credit or gift card using the QuickBooks POS Merchant or Gift Service, enter the amount in the Credit Card Refund or Gift Card Sell field and authorize using the same card as was used on the original sale. A credit will be made to the cardholder's credit card account or the gift card.

- Refunds cannot be made to a debit/ATM card. Refund the amount as cash, gift card/certificate, or another method per your store policy.

Notes:

- If integrated with QuickBooks financial software and the exchange is for a charge account customer, be aware that putting both return and sales items on a single receipt will create only one document in your financial software, based on the net amount of the receipt. If negative, a customer payment or credit memo is created. If positive, a customer invoice is created. If you always want customer payments/credit created for returns and invoices for sales, record returns and sales on separate receipts.

- The item(s) returned by the customer are added back to inventory. If the merchandise is unsalable, you should create a quantity adjustment memo to remove it from inventory or a return voucher if the merchandise is being returned to your vendor for credit.