Copy and Correct a Reversed Receipt

Sales Overview | Find a Receipt

This procedure typically follows reversing a receipt. Copying and correcting a reversed receipt allows you to adopt the parts of the original receipt that you want to keep, and edit the parts that were inaccurate, to make a new, correct receipt.

To copy and correct a receipt:

1. Find and reverse the original receipt in your sales history.

2. Highlight or display the original receipt in your sales history again (status of Reversed).

3. From the I Want to Menu, select C opy.

A new receipt is created with the same information as the original, except payment information.

4. Make any necessary changes to correct the information on the new receipt.

5. Record payments for the receipt as usual. Typically, you would record payment/change by the same methods as the original.

6. Select S ave & Print.

Pro Notes:

- Item serial numbers are not copied during this procedure. You will have to re-enter serial numbers, if applicable.

- In a multi-store configuration, special considerations apply to correcting saved receipts at remote stores. Learn more.

Related Topics

Display a customer's purchase history