Replace a Lost Gift Card

Gift Card Overview | FAQs

If it conforms to your store policy and you can identify the original gift card number, you can use this procedure to replace a lost or stolen gift card. This procedure removes the current balance from the lost card and transfers it to a new gift card.

To do this task:

1. If necessary, use customer history or sales history to look up the original gift card sales receipt and get the number of the lost gift card.

The card number is recorded in the receipt item list or you can click the Gift payment button and get the number from the payment dialog. Record the number and then close the original receipt.

2. Open a new sales receipt, optionally enter the customer name, and then click the Gift payment button.

3. Check the balance of the lost gift card.

4. In the Gift Card payment dialog, select Redeem Card and enter the balance of the lost card and the card number, then click Save.

5. Open the Gift Card payment dialog again, select Sell Gift Card and enter the same amount and then swipe the new card or enter the card number. Click Save.

Point of Sale connects to the gift card service and removes the balance from the lost card and adds it to the new card.

6. Click Save & Print.

Related Topics

Gift Card Reports