Manually Issuing or Canceling a Reward

Rewards Program Overview | Legal Considerations

Pro

You can manually issue or cancel a previously issued customer reward if necessary.

To do this task:

1. Open the customer record in edit mode and navigate to the Rewards section.

A list of the customer's current rewards is displayed.

2. To issue a reward, click New. When prompted, indicate if you want to reset the customer's purchase balance toward their next reward to zero (0).

OR

To cancel a reward, select the reward in the list and then click Remove. Select Yes in the confirmation dialog.

3. Click Save.

Notes:

- The customer's future purchases will continue to accumulate toward a future reward unless you clear the Rewards Member check box.

- The Reward Reason will be prefilled with Manually Issued or Manually Removed.

Related Topics

Redeem a Reward