Store Exchange Method: Desktop E-mail Client

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This is your default Windows e-mail program, specified in Internet Explorer. When you select to send e-mail from within a Windows program, such as Point of Sale, this e-mail program automatically launches. This is the recommended e-mail option for store exchange.

Examples: Outlook Express (default in Windows installation), Microsoft Outlook, Netscape Mail

How do I verify or change my Windows e-mail client?

E-mail FAQs

Usage:

- Simple; almost everyone knows how to send an e-mail

- Automated sending creates the exchange file, attaches it to the e-mail, and sends with one click

- Double-clicking the e-mail attachment processes it in at the receiving store

- Free e-mail client readily available (Outlook Express is included component of Internet Explorer)

Requirements:

- Must have an active Internet connection, e-mail client, and unique e-mail address at the Server Workstation in each store

- E-mail providers file size and mailbox capacity must be adequate to send and receive exchange files. Some ISPs limit mailbox and/or file attachment size.

Notes on desktop e-mail:

- Be sure you have a valid e-mail address for each of your other stores. Enter them in your default Windows address book and they will be available for selection when setting up your Store Exchange communication settings in preferences.

- If you use Microsoft Exchange Server and Microsoft Outlook as a client, the workstation that is sending the e-mail must be connected to the Microsoft Exchange server at the time of sending. If a connection to the server is not available, the e-mail creation process will fail; no e-mail will be put in the Outbox for later sending. You will have to send again.

- If an e-mail file is lost, your data files are automatically corrected with the next store exchange. A verifying procedure is used to resend exchange files as necessary when files are lost or received out of order.

- E-mail Attachments and Virus Detection: Internet browsers (such as Internet Explorer), e-mail applications, and virus detection software programs often have user-definable security options related to handling of e-mail attachments. Depending on your applications and settings, it is possible that Store Exchange mailbag files (.qbt file extension) will be blocked from being opened or downloaded. If this is the case, changing your settings to identify the .qbt files as "safe" or removing them from the application's "unsafe file" list may solve the problem. Some programs also allow you to designate "safe" e-mail sources, from which file attachments are allowed. Consult the documentation or help files of the applications you use to determine what your choices are if this pertains to you.

- Desktop e-mail Client Messages: Depending on your desktop e-mail client and security settings, you may receive a message when sending, asking if you want to allow a program to automatically send an e-mail. If this occurs, answer Yes to allow Point of Sale to automatically send your Store Exchange e-mail.