Financial Exchange: Customers

Financial Exchange Overview | Customer Overview | FAQs

Basic

If you integrate Point of Sale with QuickBooks financial software, existing active customers from QuickBooks are automatically added to your Point of Sale customer list with the first Financial Exchange.

New and edited customers in Point of Sale, if the U se with QuickBooks field is selected on the customer record, are synchronized between Point of Sale and QuickBooks.

Sending Account Charges and Payments

If you allow account charges, customers account balances in Point of Sale are adjusted with each charge or payment transaction. The transactions are sent to QuickBooks with the next Financial Exchange where they affect the customers Current Balance and result in the creation of a customer invoice (for charges) or a customer payment (for payments).

The QuickBooks account balance, which may reflect payments or finance charges not entered in Point of Sale is then sent back and overwrites the account balance in Point of Sale. Point of Sale recalculates the available credit for the next sale. Learn more about how account transactions are exchanged.

Sending Customer PO Numbers (Pro)

For business customers, when the customer PO # is recorded on a sales receipt and you are sending item detail, the PO# is added to the Memo field of QuickBooks receipts and to the PO # field of QuickBooks invoices.

Notes:

- Customer type information is shared.

- You can elect via a company preference to include item detail on all receipts or on account charge receipts only, making it possible to create itemized customer invoices and reports within QuickBooks. Customer information is always sent to QuickBooks on account charge transactions and can be sent on all sales transactions by selecting to send detailed information on all receipts.

- Occasionally, you may end up with duplicate customers in Point of Sale. This typically happens when two associates enter the same name with slightly different spellings. The merge customers feature in Point of Sale can be used to combine the duplicates into a single record and merge their sales histories. When merging customer records, you also have the option of deleting the duplicate from QuickBooks (highly recommended).

- You can change the name order in which Point of Sale sends customer information to QuickBooks. How Do I?

- (Pro) Custom field information is shared, provided the fields are named exactly the same in both programs.

- (Pro) Customer account balances are only updated with charges/payments made at the local store until you conduct a Store Exchange and a Financial Exchange. Because of this, a customer could possibly exceed his/her credit limit by making multiple charges at different stores between data exchanges. Example

Use these links for more information:

- View the corresponding customer record in QuickBooks for a Point of Sale customer (via a link in your Point of Sale customer list)

- Read various ways to customize Financial Exchange

Overview: How QuickBooks handles Point of Sale data