Configure Your Firewall

Help and Support | Troubleshoot

A firewall, on either the Client or Server workstation, can block communication between workstations and the Point of Sale company data or to the Internet. You may see a message from the firewall if this is the case.

Note: Some firewalls dont display a message and others display messages only if the current user has Windows Administrator rights. Make sure you are logged into Windows with Administrator rights to ensure you are seeing any messages your firewall might be generating. Read configure Windows user rights for more information.

Get Latest Firewall Updates

Several major firewall applications are updated regularly with the latest Point of Sale file and port information and will automatically allow access to the ports and files needed. Use your firewall applications instructions to be sure you have the most recent updates available before installing Point of Sale and each time you install a Point of Sale update.

Windows Integrated Firewall

If you use the Windows integrated firewall, and it is blocking access, Point of Sale will alert you on startup and offer to automatically configure the firewall for you. It is strongly recommended that you allow the automatic configuration.

Manually Configuring Firewalls

Each firewall program presents its interface in a slightly different manner; each provides its own phrase for asking what you would like to do regarding the action it views as a possible threat. You will see some form of the question, "What do you want to do about this?" That question will be followed by a list of options, such as allow, grant, deny, block, permit, or something similar, from which you must choose an action.

You should select the option to allow, grant or permit the action. There should not be a prompt the next time the same action is performed. However, permitting one action for one file will not automatically enable all actions from anywhere in the Point of Sale program. Several different Point of Sale files perform actions that might be seen by your firewall as an attempt to connect to the Internet. Permission must be granted separately for each action.

If firewall messages continue to appear, it may be necessary to manually configure the firewall to allow access for the required program files.

If you need to manually configure your firewall application, you should review the appropriate sections of the manual or help file that was supplied with the firewall program.

Note: Windows 64 bit version is shown below.
For 32 bit versions, (x86) is not shown in the path. For example: C:\Program Files\Intuit\QuickBooks Point of Sale 19.0

The program files to grant access to are:

- QBPOSShell.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0

- QBPOS.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0

- QBDBMgrN9.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0\DatabaseServer

- QBDBMgrN10.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0\DatabaseServer

- QBDBMgrN16.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0\DatabaseServer

- QBDBMgrN17.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0\DatabaseServer

- QBPOSDBService.exe
  C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0\DatabaseServer

The services to grant access to are:

- Intuit Update Service

- Intuit Entitlement Service

- QBPOS Database Manager

Note: Folder locations shown assume the default installation location on Windows 8/ 7/Vista. Adjust accordingly if you installed to a different location. If necessary, use Windows Search from My Computer to locate these files.

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