Reversing a Receipt in Simple View

Making a Sale | Locate a Receipt | Canceling/Holding a Receipt

Saved sales receipts cannot be deleted and editing is restricted to certain informational fields. If information other than what can be edited needs to be corrected, you can reverse the sales receipt. Reversing a sales receipt corrects your sales history, inventory quantities, and customer records.

This procedure is not recommended for processing routine merchandise returns from a customer.

To reverse a sales receipt:

1. Locate the sales receipt to be reversed in the Sales History. For more information, see Locate a Receipt in Simple View.

2. Click Reverse Receipt. The Reversing Document dialog opens.

3. Select your name from the Cashier field, and click OK.

A reversing receipt is automatically created and added to the sales history. In the sales history, a reversed receipt can be identified by the value Reversing in its Status field. The original receipt is marked as Reversed Sales Receipt #<receipt number>, when you locate it again in Simple View.