Redeem a Customer Reward

Rewards Program Overview | Price/Discount Conflict and Priority

Pro

When you are ringing up a sale, if the items being sold qualify and the customer has a reward to redeem you will be prompted to apply it when going to take payment.

You can choose to apply the reward to the current sale or save it for a future purchase. The reward amount or percentage, expiration date, and new sale total is listed for reference.

To redeem a reward:

1. When alerted that a reward is available, select Redeem Now. To save the reward for a future sale, select Redeem Later.

If a customer has multiple rewards available for redemption, all available rewards are displayed. Select the reward the customer wishes to redeem before clicking Redeem Now.

2. The reward is applied to the sale and the new balance due is displayed.

3. Take payment for any remaining balance as usual.

Rewards cannot be redeemed to purchase gift cards or gift certificates, to make a payment on account, or to pay for sales tax or shipping charges. Only one reward redemption is allowed per sales receipt.

Notes:

- Percentage-off rewards are applied to each qualifying sale item individually as item discounts. The Discount Reason field is prefilled with Reward Discount.

- Dollar-off rewards are added as a separate line item to the receipt and act like a global discount.

- Occasionally, the combination of customer and items on a sale may qualify for more than one discount. The Price Markdowns and Discounts: Priority and Conflicts topic explains how Point of Sale handles these situations.

Related Topics

Customer IDs and cards (Pro)

Give a discount