Error: Cannot Connect to QuickBooks Financial Software

Troubleshooting | Help & Support | Integration Requirements

Why did I get this message?

Point of Sale could not connect to your QuickBooks financial software company file to complete the financial exchange. If a specific problem and solution is listed in the error message, follow the procedure given. Otherwise, try the solutions below, one at a time, until the connection is successful.

Possible Problems and Solutions for this Error

Problem: Your QuickBooks financial software is not running and Point of Sale does not have permission to login when QuickBooks is closed.

Solution:

- Start your QuickBooks financial software and open your company file, and then try again,

Or

- Set the Integrated Application preferences in QuickBooks to allow Point of Sale to login automatically even when QuickBooks is not running. How do I?

Problem: QuickBooks is open, but a company file other than the one specified in Point of Sale company preferences is open.

Solution:

- Close the QuickBooks company file that is open and then open the file that is specified in Point of Sale company preferences.

Problem: The Preferences window or another dialog is open in QuickBooks, blocking the connection.

Solution:

- Close the preferences window or other open dialog in QuickBooks and try again.

Problem: The general Integrated Application preference in your QuickBooks financial software is blocking access to all other applications, including Point of Sale.

Solution:

- In your QuickBooks Integrated Application preferences, clear the check box labeled D ont allow any application to access this company file. How do I?

Problem: The QuickBooks financial company file or location specified in Point of Sale company preferences is not valid. This may apply if you have renamed, deleted, or moved your financial company file.

Solution:

- Confirm or change the company file specified in Point of Sale company preferences. How do I?

Related Topics

Financial Exchange overview

End of Day Financial Exchange

QuickBooks Installation Options

Using the remote data sharing option (Advanced Users)