Reverse/Correct a Receipt at a Remote Store

Find a Receipt | Edit a Receipt | Store Exchange Overview

Remote stores can reverse receipts only until they are sent to Headquarters in a Store Exchange. If an error is discovered after a receipt has been sent to Headquarters, there are two ways to fix the error:

- Reverse the receipt at Headquarters. Inventory at the remote will be corrected after the next Store Exchange, but the remote sales history will not be updated,

OR

- Use a return, copy, and correct procedure at the remote store. This procedure will create a return receipt to cancel out the original sales receipt's effect on inventory, and then create a new corrected sales receipt to update both inventory and your sales history with the correct information.

To return, copy, and correct a receipt:

1. Locate the original receipt in your Sales History.

2. Select C opy Re ceipt.

3. Select Change to Return from the I Want To menu to make the copy a return receipt. Leave all items, quantities, prices, etc., the same as the original. Save this new return receipt.

4. Locate and copy the original receipt a second time. Make corrections on this copy to reflect the actual items, quantities, and prices of the sold merchandise and save.

Related Topics

Multi-store overview