Reward Change: Keep Existing Rewards?

Modify your Reward Program | Reward Manager | Overview

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Note: This topic applies to the Reward Setup Changed wizard, displayed to help you make selections and confirm changes to your reward program.

Some changes to your reward program, such as changes to the purchase tracking period or the purchase threshold, can affect rewards that have already been earned by your customers. You tell Point of Sale on this page what to do with these existing rewards.

Example

The initial purchase tracking period for your program was 12/01/2006 through 12/31/2007. You make a change to the start date to 01/01/2007. Some customers have earned rewards, which they have not yet redeemed, based on purchases made in December 2006. Under your new program criteria, these purchases would not have qualified the customer for a reward.

Your choices on this page are:

- Keep all existing rewards. The affected rewards remain available for customers to redeem, subject to the previous expiration date. Only future rewards will be based on your new criteria.

- Discard and recalculate all rewards. All unredeemed rewards are cleared; and customer purchase balances towards rewards are recalculated based on your new criteria. Some of the discarded rewards may be reinstated if they qualify by the new criteria.