Handling Gift Card Returns

Gift Card Service Overview

Use this procedure to refund amounts for returned merchandise to a gift card. Enter the return on either a sales or return receipt and then enter the refund amount in the Gift Card Sell column on the payment window. Entering the refund amount as a sale adds the refund amount back to the gift card balance (if using the QuickBooks Desktop POS Gift Card Service).

To make a return gift card receipt:

1. Add the items to a receipt as return items using the same prices at which the merchandise was purchased, using normal return methods.

2. Click Gift Payment Method.

3. Be sure purchase/recharge card is selected and then swipe the gift card.

4. Click Save.

5. Print the receipt.

Notes:

- At your discretion or according to your store policy, you can also return the refund amount by another payment method, such as cash.

- If the customer wants to return the gift card itself for a refund, and your store policy allows it, use a sales receipt with no items listed. Go to the payment window and check the balance of the card. Then enter the balance in the Gift Card Redeem field and authorize. A refund of the amount will be suggested as cash (change it to a different change method if necessary).

Related Topics

Reverse a gift card transaction

Sell or redeem a gift card

Replace a lost gift card

Gift Card Service reports