Multiple Workstation Configuration

Communication Setup | Customer Support

In V10 each workstation will now connect separately. This topic has been hidden.

When operating Point of Sale on multiple workstations, all Merchant Service and/or Gift Card Service communications go through one workstation. By default, this is the Server Workstation but you can change this setting on the Merchant and Gift Services Communication Setup page in company preferences (the selected workstation must have a modem or Internet connection).

Access this page from the workstation you wish to use as the connection computer and select the check box labeled Use this computer to connect for all credit, debit, and gift card transactions. All transactions, whichever workstation they are performed at, will be routed through this workstation.

The designated workstation must be running (does not have to have Point of Sale open) to allow other workstations to authorize transactions. When running, the Merchant and Gift Card Service icon is displayed in the Windows system tray as shown below. You can click this icon to view the current status of the connection and to access the EFT (Electronic Funds Transfer) log file.

Merchant & Gift Card Service icon in system tray

When multiple requests occur simultaneously, they will be processed in the order received. For direct-dial (modem) connections, the program will try to complete any queued requests during the same connection to the processor, thus eliminating the need to dial out on the modem for each request.