Error: No Internet Connection Present

Troubleshooting | Help & Support

Why did I get this message?

The selected action requires an Internet connection and no Internet connection was detected or could be established.

Possible Problems and Solutions for this Error

Problem: Your Internet connection is not active.

Solutions:

- Try connecting to the Internet outside of Point of Sale. If you cannot connect, use the Windows Network Connections manager (available from Control Panel) to configure and test your Internet connection. Contact your Internet Service Provider for assistance, if necessary.

- Check your phone, modem, or cable connections to be sure they are tight and working.

Problem: Point of Sale is not configured to use your existing Internet connection.

Solution:

Follow these steps to fix this problem:

1. Select Preferences Workstation from the Point of Sale File menu.

2. Select Automatic Update from the preferences list on the left side of the window.

3. Click the Internet Connection Setup button.

4. Select the choice labeled Use my computers Internet Connection settings to establish a connection when this application accesses the Internet.

5. Select Next and then Done to finish.

6. Select Save to exit Workstation preferences.

7. Try the original task in Point of Sale again.