Merge License Numbers

License Overview | Manage My License

Multiple copies of Point of Sale on a network in one location share a license number. If you purchased multiple copies of Point of Sale directly from Intuit, you are provided a single license number that includes multiple user licenses.

However, if you purchased additional copies of Point of Sale from a retail store or other source, the additional copies will come with unique license numbers, which must be merged with the existing license number on your Server Workstation within 5 days of installation.

When the new (Client) workstation connects to the company file on the Server Workstation, you are prompted to merge the licenses. On the 6th day, Point of Sale will cease to function on the Client if the licenses have not been merged. Licenses can be merged online or by phone.

To merge license numbers:

1. From the prompt displayed, select Merge Now.

- If you are connected to the Internet, the merge happens automatically online. Select finish when the process is completed to close the merge window.

- If you are not connected to the Internet, the phone merge window is displayed. Call the number shown.

2. Follow the on-screen or phone agent instructions to complete the merge on the Client Workstation.

3. To complete the merge and make the additional user license available, the Server Workstation must synchronize its license with Intuits licensing servers.

- If the Server Workstation is connected to the Internet and has previously registered, this is immediate and automatic.

- If the Server Workstation is not connected to the Internet or has not yet registered, a prompt to synchronize and/or register will be displayed periodically on the Server Workstation until completed. The synchronization can be done online or by phone.

Notes:

- You are encouraged to synchronize your license immediately from the Server Workstation. Once the licenses have been merged, the number of user licenses available for the company file is not updated until synchronization is completed. If you had only one previous license, only one workstation can access the company file at a time until synchronization is completed.

- If installing several workstations at one time and they are not connected to the Internet, you might want to get all of them to the point of merging before calling Intuit to complete the merge. Typically, several merges and synchronization of the Server Workstation can be handled with a single call. The phone agent will guide you through this process.

- The original license number of the Client Workstation is deactivated after merging. It now shares a license number with the Server Workstation.

Related Topics

Help and support overview