Credit Card Returns

Sales Returns | Fraud Prevention Tips

If the transaction has already been settled with the bank, you should issue a credit refund to the customer by making a return receipt.

To make a return credit card receipt:

1. Create a new receipt, listing the return items as negative quantities (click Return Item after adding to the receipt).

2. If necessary, edit the returned item prices and quantities to be the same as the original purchase and then click Credit as the payment type.

3. In the Credit dialog, ensure that Refund Card is selected.

4. Swipe or insert the customer's card (recommended).

Or

Click Manual and type the credit card number, expiration date, cardholders ZIP Code, and card verification code, and then click Authorize Now.

5. Save and print the receipt. Have the customer sign the merchant copy.

Tip: If the customer is returning all of the merchandise on the original receipt , you can also reverse the original receipt. Reversing the receipt is typically done when the customer is not present to swipe or insert their card. (Pro: This option is not available at a remote store after a receipt has been sent to Headquarters.)

Related Topics

Cancel and reverse credit card payments

Take payment by credit card

Merchant Service reports

Merchant Service overview