Error 181021: Could Not Create Company Data

Troubleshooting | Help & Support

Why did I get this message?

Point of Sale could not create your company data file. The most likely cause is a firewall blocking access to the data. Try the solutions below, one at a time, until the operation can be completed.

Important: Be sure you are logged on to your computer with Windows Administrator rights. Some firewall messages/settings and some Windows settings can be viewed/edited only by users with Administrator rights.

Possible Causes and Solutions for this Error

Cause: You have a personal firewall installed that is blocking access.

Solution:

- If you are using the firewall integrated with Windows XP, Point of Sale can automatically configure it for you. Restart Point of Sale, and when prompted about the firewall, select Yes to allow automatic configuration.

- If you are using another firewall application, make sure you have the latest updates to the software. Point of Sale is registered with several leading firewall makers, meaning that with the latest updates the firewall will recognize Point of Sale and allow it to run without warnings. You can check for updates to most firewalls by right-clicking the program icon in your task bar and selecting the option to check for updates.

- If you receive a firewall message saying that Point of Sale (or the applications: QBUpdate, QBDBMgrN, or Adaptive Server Anywhere Network Server) are trying to access the Internet, answer Y es, allow always to allow the connection. This should prevent this problem in the future.

- If the above suggestions don't resolve the problem, you may have to manually configure your firewall.

Cause: The name entered for your company data is already in use on this computer or on your network.

Solution:

- Try again, entering a unique name for the new company data, or

- Open the existing company data of the same name by selecting company data open from the file menu and then selecting or browsing to the file.

Cause: TCP/IP Protocol is not enabled on your computer or required ports are being filtered.

Solution:

- Be sure TCP/IP Protocol is enabled on your computer and the necessary ports are not filtered. How do I?

Cause: The required database server applications are not running. This is unlikely, unless you have shut down the QBPOSDBService.exe, QBDBMgr.exe, or QBDBMgrN.exe applications via the Windows Task Manager.

Solution:

- Restart Point of Sale and try again. Restarting Point of Sale restarts these necessary applications.

Related Topics

Company data connection issues

Connection, performance, and network troubleshooting