Returning Items in Simple View

Merchandise Exchange | Gift Card Returns | Credit Card Returns

You can use Simple View to record merchandise returns as well. You can create a return receipt for returned items by using the sales receipt form. Such items are added back to the Point of Sale Inventory, and the receipt displays the amount to be refunded to the customer.

To process a merchandise return:

1. Follow the basic sale procedure for adding the returned item in a new sales receipt. For more information, see Making a Sale in Simple View.

   Or

   Locate the original sales receipt containing the returned items. For more information, see Locate a Receipt in Simple View.

2. Select the returned item in the Item Fields area.

3. Click Return Item.

   Or

   Click Edit Item, and enter a negative value in the Quantity field of the Edit Item dialog.

   For more information, see Edit/Delete Items in Simple View.

4. Click Give Change from the Payments area. A menu with multiple payment options for giving change (refunding item price) to the customer appears.

5. Select appropriate payment option and follow steps for the selected option. For more information, see Taking Payments /Giving Change in Simple View.

6. Click Save and Print to save and print the return receipt.

Related Topics

Merchandise Returns

Making a Sale in Simple View

Taking Payments/Giving Change in Simple View