Correct or Clear Receipt Payments

Take Payments | Sales Overview

If a payment is entered in error, it can be corrected or cleared anytime prior to saving the receipt. See the notes below this procedure for restrictions and additional information on clearing specific payment types.

To correct or clear receipt payments:

1. Click the payment button for the payment type/change that was entered in error.

2. Click Remove this Payment to remove the amount.

- For some payment types, the remove option is labeled V oid.

3. Enter new payment amounts/types to complete the sale.

4. Save and/or print normally.

Notes:

- If the receipt has already been saved, you cannot remove payment types, you will have to reverse the receipt and create a new one instead.

- If a credit card payment has already been authorized, but the receipt not yet saved, the charge will be voided and does not appear on the cardholders statement. Enter revised payment information and save/print normally. Learn more.

- Voiding a gift card transaction results in the amount being returned (or subtracted) from the gift card balance. Point of Sale connects to the service again to adjust the card balance.

- Debit payments, if authorized via the QuickBooks Desktop POS Merchant Service, have already affected the customers bank account. Debit payments cannot be refunded to the debit card. Therefore, a debit payment cannot be deleted from the receipt, nor can the receipt be canceled or voided. The receipt must be finished as is, or the cashier can manually enter an equal amount by another payment and change method, such as cash, to balance the receipt and refund the debit amount to the customer.

- Any information related to the deleted payment (e.g., check or gift certificate number) are cleared.

- (Pro) If deposits have been used as payment on the sale (as might be the case when selling customer order items), clearing the deposit will return it to the referenced order.

Related Topics

Specific payment methods