Error: Unable to Start the Point of Sale Database or Services

Troubleshooting | Technical Support

This topic covers some of the more advanced reasons that the database or licensing services necessary to run Point of Sale could not be started.

Note: If you have just upgraded your computer to the Microsoft Windows Vista operating system, the cause and solution might differ from those explained below. Click here for information in this case. The information below does apply to Vista if this error occurs at times other than immediately after installing Vista.

Some of the advanced settings described below should be changed by qualified users only. Refer to your Windows help system or consult a qualified computer consultant if you need assistance with these settings. Access to these settings might be restricted by your Windows user rights.

Possible Database Problems and Solutions

Problem: The QBPOS Database Manager or Entitlement Client (licensing) service has been stopped or disabled as a service on this computer.

Solution:

- If on Windows XP: Restart your Point of Sale Server Workstation computer. In most cases this will resolve the issue.

- If restarting the computer doesn't work or if on Windows Vista: Manually restart the service using this procedure:

1. 1. On the Server Workstation, sign on to Windows as a user with Administrator rights.

   2. From the Windows Start menu, select Control Panel > Administrative Tools > Services.

   - Windows Vista Tip: Change Control Panel to Classic View to help locate this option.

   3. Right-click the QBPOS Database Manager vn service and select Properties (n = Point of Sale version).

1. 4. Ensure that the Startup Type is set to "Automatic" and then in the Service Status section, click Start.

   - Windows Vista users only: Select the Logon tab, and make sure the check box for Local System account is selected.

   5. Click Apply.

   6. Repeat Steps 3-5 for the Intuit Entitlement Service vn service (n = Entitlement Service version, may differ from your Point of Sale version).

   7. Select OK.

   8. Windows Vista Users: Restart your computer

Problem: The Windows user account for "QBPOSDBSrvUser" has been disabled or its user rights limited. This user account must exist and rights must be equal to the default Users Group.

Solution:

- Check your Windows User Accounts to be sure this user is listed, has not been disabled, and that its rights have not been limited.

Problem: TCP/IP protocol is not installed on the computer and/or network.

Solution:

- Ensure that each computer has TCP/IP protocol installed. For network installations, ensure that TCP/IP is assigned to the network connection. Consult with a qualified computer network specialist for help, if necessary.

Problem: Some of the necessary files are missing or have been damaged.

Solution:

- If you have recently deleted any files from the Point of Sale installation folder or the Intuit common files folder, check your Windows Recycle Bin for these files and restore them. If the files are not available to be restored, reinstall the Point of Sale software from your original CD. Note: If you have previously applied updates to Point of Sale, check for and download the latest update files after reinstalling.

If the above steps do not correct this problem, use the Point of Sale Help & Support Resources.