Take Payment on Account (or Issuing Store Credit)

Maintain Customer Accounts | Charges on Account

Basic

Payments on a customer's charge account are recorded on a receipt.

Note: Issuing store credit is essentially the same as taking payment on account and the same procedures are used. If you are issuing store credit due to a merchandise return, create a return receipt and use the second procedure below.

To record a payment on account:

1. Start a new receipt, with or without sales items listed. List the customer on the receipt.

3. Click the Account button. The Charge Account dialog is opened. The current account balance is displayed for reference.

4. Click the Make payment on account option.

5. Enter the amount the customer is paying.

The full account balance is suggested. Type over this amount if the customer is paying a different amount.

3. Click Save. The receipt is updated with the balance due from the customer (account payment plus any new purchases).

4. Take payment by any other payment type.

5. Save/print the receipt.

Notes:

- Payment on Account and the amount is added to the receipt item list and, when saved, the payment receipt is added to your sales history.

- A customer cannot make a payment on account by charging it to his account.

- The customers account balance and available credit is updated accordingly at this store.

If integrated with QuickBooks Desktop financial software:

- Payments/credits on account can be entered directly into QuickBooks Desktop financial software if you prefer, using the Customers Receive Payment option (see your QuickBooks Desktop documentation for more information). If choosing this method, the payment should NOT also be entered in Point of Sale. Payments on account recorded in QuickBooks Desktop will be reflected in Point of Sale after the next Financial Exchange.

- When you take payments or give credit on account in Point of Sale, a customer payment is created in QuickBooks Desktop with the next Financial Exchange. How, or if, this payment is applied to open invoices for the customer is determined by your Receive Payments preferences in QuickBooks Desktop. Learn more.

Related Topics

Set up an account for a customer

Make a sale

Correct or clear payments