Take Payment by Credit Card

Payment Overview | Credit Card Refunds

This topic applies to users of the QuickBooks Desktop POS Merchant Service. What if I use another Service?

To take full payment by one credit card: (modifications for splitting payment are covered here)

Note for users of the Ingenico eNcrypt 2100 or 3070 PIN pad

1. Click the Credit payment button.

The Credit payment dialog is opened, with default options:

- Charge card as the transaction type

- Swipe or Insert as the transaction method

- The total sales amount pre-filled in the Amount field

2. Swipe or insert the credit card. (recommended)

Or

Select M anual, enter the mandatory information such as credit card number, expiration date, ZIP Code, and card verification code, and optionally the fraud prevention information, and then select Authorize Now. At the prompt, specify whether the card is present or not.

Or

Select Voice to complete a voice authorization. This is recommended only if your connection to the processor is down or you are requested to do so.

4. Point of Sale connects to the Merchant Service to obtain authorization.

If all of the following are true, Point of Sale will process the transaction and print the receipt without further action on your part. This allows you to return to servicing the customer.

- The card was swiped or inserted (rather than manually entering card information)

- The transaction is authorized

- You are configured to automatically save/print upon authorization

If any of these are not true, continue with the following steps.

5. You will see one of the following messages:

Authorized: The charge has been approved. Select OK to close the window.

Declined: The charge was not approved. Select Cancel to return to the payment screen. Ask the customer to provide a different form of payment, or select Authorize to try again.

Referral: Voice authorization is required. Call the number listed on-screen and give the operator your Merchant Number. Enter the authorization number the operator gives you in the Voice Auth Number field and click Authorize Now.

Failed address or card verification check: The address or card verification code entered does not match the issuers records. Depending on your merchant service preferences, you may be allowed to continue or the transaction may be automatically voided.

View the Address and Card Verification Results Guide

6. Wait for the receipt to print, if configured to print automatically

Or

Select Save & Print to record and print the receipt.

7. Have the customer sign the merchant copy of the receipt.

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Notes:

- By default, the program is configured to print two copies of credit card receipts one for the customer and one for the merchant (signature copy). If you are using double-ply paper, you may want to turn off this preference. Point of Sale is also set by default to pause between printouts so you have time to tear off the receipts.

- Although credit card transactions are authorized immediately, funds are not transferred from the cardholders account to yours until transactions are settled by running the End of Day procedure.

Related Topics

Specify the credit cards you accept

Cancel or reverse credit card charges

Credit card fraud prevention tips

Hardware requirements for Merchant & Gift Card Services

General credit card guidelines

Merchant Service FAQs