Store Exchange Error Codes

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Send files from Headquarters Send files from remote stores Receive and process files Initialize remote stores with inventory Configure Store Exchange Schedule Store Exchanges

Use this table to help identify causes and solutions to Store Exchange problems.

Code | Problem/Solution
1 | Problem: The License Number entered in Store Exchange preferences do not match between Headquarters and remote stores. Solution: At Headquarters, the License Number for the Server Workstation at each remote store must be entered correctly in Store Exchange preferences. At remotes, the License Number for the Server Workstation at Headquarters must be correctly entered in Store Exchange preferences. Once corrected, run Store Exchange again.
2 | Problem: The Store Exchange password in the exchange file does not match the password entered in your Store Exchange preferences. Solution: Be sure the same Store Exchange password has been entered in Store Exchange preferences at all stores and then run Store Exchange again. Note that the password is case-sensitive.
3 | Problem: Could not unzip the specified Store Exchange file. Solution: No action necessary. The file is moved to an error folder and another attempt to unzip it will be made the next time you process in files. A request for the other store to resend the mailbag will also be made during the next Store Exchange. Recovery is automatic and the file will be deleted from the error folder upon the first of: 1) successful decompression of the original file, or 2) receipt and successful processing of a resent mailbag.
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Code | Problem/Solution
4 | Problem: The file you are trying to process is not in the correct format for a remote store. Solution: Browse to the correct file type and then try processing again. Remote Store Exchange files you receive are in the format sxx nnnnn.qbt where sxx = Store number, and nnnnn = the exchange file sequence number from this remote. Example: s0200001.qbt = Store 2, first exchange file sent. The next file sent from Store 2 would be s0200002.qbt. .qbt is the file extension for all Store Exchange files.
5 | Problem: The file you are trying to process is not in the correct format for a Headquarters Store Exchange file. Solution: Browse to the correct file type and then try processing again. Headquarters Store Exchange files are in the format hq nnnnn.qbt where hq = Headquarters, and nnnnn = the exchange file sequence number. Example: hq00001.qbt = Headquarters, first exchange file sent. The next file sent from Headquarters would be hq00002.qbt. .qbt is the file extension for all Store Exchange files.
6 | Problem: While clearing history during the change store number process, the specified file could not be deleted. Solution: The file could not be deleted because another user is accessing it. Close Point of Sale on all workstations, reboot the Server Workstation (or server, if data files are on a server), and then try again.
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Code | Problem/Solution
7 | Problem: The change store number process was canceled because a backup could not be created. Solution: Typically, this error is caused by an invalid backup path, the specified drive not being available, or insufficient space on the specified drive. Be sure your specified backup path/drive is valid and sufficient space is available, and then try again. Restart the computer if necessary.
8 | Problem: The synchronization file normally included in exchange files is missing. The file cannot be processed. Solution: Run Store Exchange Out again at the originating store, and resend the exchange file.
9 | Problem: Point of Sale was unable to delete the specified exchange file after processing. Solution: The file was processed successfully. You can safely delete the file manually.
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Code | Problem/Solution
10 | Problem: Point of Sale was unable to update or replace the specified file during processing. Solution: The file is open or being accessed by another user. Shut down and restart the computer that stores the data files (Server Workstation or server), then try processing in again.
11 | Problem: A problem occurred while sending the store exchange file or the user canceled the process. Unable to restore the previous synchronization file. Solution: The Store Exchange automatic recovery process will fix the synchronization file and resend affected documents with the next complete Store Exchange with Headquarters.
12 | Problem: A problem occurred while sending the store exchange file or the user canceled the process. Unable to delete the specified outgoing file. Solution: Shut down and restart the computer that stores the data files (the Server Workstation or server), and then try again. The specified file can be safely deleted manually.
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Code | Problem/Solution
13 | Problem: Processing in of the specified exchange file failed. Unable to move the file to the process error folder. Solution: Several possible causes. Shut down and restart the computer that stores data files and then try again.
14 | Problem: A problem occurred while processing in customers. The process failed. Solution: Have all other workstations exit Point of Sale, then exit and restart at the Server Workstation. The program will reconstruct the customer file.
15 | Problem: A problem occurred while processing in purchase orders. The process failed. Solution: Have all other workstations exit Point of Sale, then exit and restart at the Server Workstation. The program will reconstruct the purchase order file and it will be updated with the next exchange file from Headquarters.
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Code | Problem/Solution
16 | Problem: The Store Exchange file from the remote is named incorrectly. Characters 2-3 in the filename must be 02-10 to match the remote store number. Example: A file from remote Store # 2 must have 02 as the second and third characters in the file name, e.g. s0200001.qbt. Solution: This error can only result by the file name being changed to not include the correct store number. Try the following remedies: Make sure the file is in your "in folder" at Headquarters and then run Store Exchange Receive Files again. Delete the file at Headquarters, then send a Store Exchange file from Headquarters to the remote (to overwrite any corrupted files). Finally, run Store Exchange Send Files again at the remote to resend the information to Headquarters. If these suggestions do not correct the problem, consult the Help & Support Resources for assistance.
17 | Problem: The specified workstation has program files open and this prevents the processing in of exchange files. Solution: All workstations, except the Server Workstation, must exit Point of Sale (at least to the home page), during the Store Exchange "process in" operation.
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