66 lines
3.5 KiB
HTML
66 lines
3.5 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="MS-HAID" content="Card services">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>Credit Card Returns</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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<style title="hcp" type="text/css">
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<!--
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span.hcp1 { font-weight:bold; }
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-->
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</style>
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</head>
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<body><a name="642b3b9347ca42c9b00b820c00c373fa=1"></a>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Credit Card Returns</p>
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<p class="Help-Text"><a href="../qbpos_recording_sales_and_returns/receipt1016.htm">Sales Returns</a> <font style="font-weight: bold;" color="#C0C0C0">|</font> <a href="cardservices_fraudprevention.htm">Fraud Prevention Tips</a></p>
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<p class="Help-Text"> </p>
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<p class="Help-Text">If the transaction has already been settled with the bank, you should issue a credit refund to the customer by making a return receipt.</p>
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<p class="Help-Info-Line">To make a return credit card receipt:</p>
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<ol>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Create a new receipt, listing the return items as negative quantities (click <span class="hcp1">Return Item</span> after adding to the receipt).</p>
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</li>
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</ol>
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<ol start="2">
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<li class="p-Help-Steps">
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<p class="Help-Steps">If necessary, <a href="../qbpos_basic_procedures/basic319.htm">edit</a> the returned item prices and quantities to be the same as the original purchase and then click <span class="hcp1">Credit</span> as the payment type.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">In the Credit dialog, ensure that <span class="hcp1">Refund Card</span> is selected.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Swipe or insert the customer's card (recommended).</p>
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</li>
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</ol>
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<p class="Help-Indent" style="font-weight: bold;">Or</p>
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<p class="Help-Indent">Click <span class="hcp1">Manual</span> and type the credit card number, expiration date, cardholders ZIP Code, and card verification code, and then click <span class="hcp1">Authorize Now</span>.</p>
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<ol start="5">
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<li class="p-Help-Steps">
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<p class="Help-Steps">Save and print the receipt. Have the customer sign the merchant copy.</p>
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</li>
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</ol>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Text"><span class="hcp1">Tip</span>: If the customer is returning all of the merchandise on the original receipt , you can also <a href="../qbpos_recording_sales_and_returns/receipt1012.htm">reverse</a> the original receipt. Reversing the receipt is typically done when the customer is not present to swipe or insert their card. (Pro: This option is not available at a remote store after a receipt has been sent to Headquarters.)</p>
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<p class="Help-Text"> </p>
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<p class="Related-Topics">Related Topics</p>
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<p class="Help-Main-Topic-Links"><a href="cardservices04.htm">Cancel and reverse credit card payments</a></p>
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<p class="Help-Main-Topic-Links"><a href="../qbpos_recording_sales_and_returns/receipts_payment_creditcard.htm">Take payment by credit card</a></p>
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<p class="Help-Main-Topic-Links"><a href="cardservices13.htm">Merchant Service reports</a></p>
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<p class="Help-Main-Topic-Links"><a href="cardservicesoverview.htm">Merchant Service overview</a></p>
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</body>
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</html>
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