85 lines
5.1 KiB
HTML
85 lines
5.1 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="MS-HAID" content="Help and support">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>help_updates_installing</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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<style title="hcp" type="text/css">
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<!--
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font.hcp1 { font-weight:bold; }
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-->
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</style>
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</head>
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<body>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Installing a Program Update</p>
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<p class="Help-Text"><a href="helpandsupport19.htm">Program Updates Overview</a> <span style="color: #c0c0c0;">|</span> <a href="../qbpos_workstation_preferences/wsprefs_autoupdate.htm">Update Preferences</a></p>
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<p class="Help-Text"> </p>
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<p class="Help-Text">Once an update file has been downloaded, either automatically or manually, you will be prompted to install it.</p>
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<p class="Help-Text"><font class="hcp1">Important:</font> We recommend installing updates and then restarting Point of Sale during off-hours. Updating multiple workstations or a large data file may take some time. The update is not completed until Point of Sale is restarted.</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Heading-2">Before installing an update:</p>
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<ul>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">Make a <a href="../qbpos_data_protection/backup01.htm">backup</a> of your Point of Sale data file.</p>
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</li>
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</ul>
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<p class="Help-Heading-2">If you have multiple workstations:</p>
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<ul>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">Make sure each workstation in each store has downloaded or has access to the update file. All workstations must install the update. <a href="help_updates_multipleworkstations.htm">Learn more</a>.</p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">Have all <a href="../qbpos_glossary_of_terms/glossarypage.htm#glossary_clientworkstation">client workstations</a> exit Point of Sale, and then install the update to the <a href="../qbpos_glossary_of_terms/glossarypage.htm#glossary_serverworkstation">Server Workstation</a> first.</p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">After the Server Workstation has installed and restarted Point of Sale, install the update on each client workstation.</p>
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</li>
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</ul>
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<p class="Help-Info-Line">To install an update:</p>
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<ol>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Select <font class="hcp1">Install Now</font> on the update utility dialog or <font class="hcp1">Next</font> if prompted to install an automatically downloaded update.</p>
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</li>
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</ol>
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<p class="Help-Indent">Point of Sale will automatically be closed on the workstation as the installation begins.</p>
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<ol start="2">
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<li class="p-Help-Steps">
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<p class="Help-Steps">Follow the on-screen prompts to complete the installation.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Restart Point of Sale.</p>
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</li>
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</ol>
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<p class="Help-Text">The program will copy the new files to the appropriate folders. When you restart Point of Sale, any new features or enhancements will be available at this workstation.</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Text"><font class="hcp1">Notes:</font></p>
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<ul>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">The first time you enter <a href="helpandsupport08.htm">practice mode</a> after an update has been applied, there may be some delay as Point of Sale applies the update to the practice data file.</p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">If you are looking to upgrade to or unlock the features of a program level other than what you have licensed, read <a href="help_unlock.htm">How do I unlock to a higher level?</a></p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">New information fields, list columns, and report options may have been added in support of the enhancements in any particular update. In most cases, these new fields and options are automatically available to you. However, if you have customized your Point of Sale lists or reports, reports, or printed documents and tags, the update installation will not overwrite your customized layouts to add the new fields and options. If the fields or options mentioned in an update release are not visible to you, you may need to further customize your layouts to add them or, in the case of reports, use the <span style="font-weight: bold;">Revert</span> button to reset to the default options and then re-memorize.</p>
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</li>
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</ul>
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<p class="Related-Topics">Related Topics</p>
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<p class="Help-Main-Topic-Links"><a href="help_updates_manualdownload.htm">Manually downloading an update</a></p>
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</body>
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</html>
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