220 lines
12 KiB
HTML
220 lines
12 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>Company Data Connection Issues</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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<script type="text/javascript" language="JavaScript1.2">
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//<![CDATA[
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var chmfilefullname = "";
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var chmfilename = "";
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var chmfilepath = "";
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var chmfilepage = "";
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getchmfile();
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function getchmfile(){
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var ra, sl, a, X, Y, Z;
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ra = /:/;
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sl = "::";
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if (a == 2) X = 14;
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chmfilefullname = unescape(location.href.substring(X, Y));
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//]]>
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</script>
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<style title="hcp" type="text/css">
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<!--
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span.hcp1 { font-weight:bold; }
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font.hcp2 { font-style:italic; }
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font.hcp3 { font-style:italic;
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text-decoration:underline; }
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tr.hcp4 { vertical-align:top; }
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td.hcp5 { padding-left:1px;
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padding-top:1px;
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padding-right:1px;
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padding-bottom:1px;
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border-bottom-style:solid;
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border-bottom-width:1pt; }
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font.hcp7 { font-family:"Wingdings 3";
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font-weight:bold; }
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-->
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</style>
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</head>
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<body><a name="642b3b9347ca42c9b00b820c00c373fa=1"></a>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Company Data Connection Issues</p>
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<p class="Help-Text"><a href="hsoverview.htm">Help & Support Overview</a> <span style="color: #c0c0c0;">|</span> <a href="helpandsupport17.htm">Networking Issues</a></p>
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<p class="help-text"> </p>
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<p class="Help-Text">Point of Sale must be able to access the POS company data that is stored on the Server Workstation. In a networked installation, the connection issues outlined below most commonly apply when a Client workstation is unable to locate or connect to the data on the Server Workstation.  <a href="help_wstypes.htm">About Server and Client Workstations</a></p>
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<p class="Help-Text"> </p>
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<p class="Help-Note"><span class="hcp1">Note</span>: Virtual Private Networks (VPN) and wireless networks tend to be low bandwidth (slow) and therefore are not recommended for use with Point of Sale. These network configurations may be unreliable.</p>
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<p class="Help-Text"> </p>
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<p class="Help-Heading-2">Data Connection Requirements</p>
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<p class="Help-Text">There are certain prerequisites to being able to access the Point of Sale data, whether it is being accessed from the Server or Client Workstation.</p>
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<ol>
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<li class="p-Help-Text">
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<p class="Help-Text">The Server Workstation must be turned on (but Point of Sale need not be running).</p>
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</li>
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<li class="p-Help-Text">
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<p class="Help-Text">Firewall software must be <a href="help_firewall.htm">configured</a> to allow Point of Sale components to access needed ports.</p>
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</li>
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</ol>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Heading-2">POS Data Connection Error Messages</p>
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<p class="Help-Text">If a workstation cannot locate or connect to the POS company data, you may see an error message similar to that shown below.</p>
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<p class="Help-Text" style="margin-left: 14.85pt;"><font class="hcp2">Application</font> <font class="hcp3">could not find</font><font class="hcp2">,</font> <font class="hcp3">could not connect to</font><font class="hcp2">, or</font> <font class="hcp3">could not open</font> <font class="hcp2">company data.</font></p>
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<p class="Help-Text">Review the list of possible causes and solutions below to correct the problem. When encountering connection difficulties on a Server Workstation, the first step is for the user to sign onto the computer as a user with Windows Administrator rights.</p>
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<p class="Help-Text">When encountering connection difficulties on a Client Workstation, the first step is for the user to sign-on to the Client Workstation as an administrator AND that an administrator also sign-on to the Server Workstation.</p>
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<p class="Help-Text" style="margin-left: 23.75pt;"> </p>
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<table style="margin-left: 4.50pt;" cellspacing="0" width="402">
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<col style="width: 47.008%;">
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<col style="width: 52.992%;">
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<tr class="hcp4">
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<td style="width:47.008%;" bgcolor="#E0E0E0" class="hcp5">
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<p class="Help-Heading-2" style="background-color: Transparent;">Possible Cause:</p>
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</td>
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<td style="width:52.992%;" bgcolor="#E0E0E0" class="hcp5">
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<p class="Help-Heading-2" style="background-color: Transparent;">Solution:</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">Company data was renamed, moved, or deleted.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text" style="margin-bottom: 4.00pt;">A list of the data files and Server Workstations found on the network is listed. Select the correct data/server and then select <span class="hcp1">OK</span>. On subsequent startups, the client workstation will reconnect to this same data.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">The data file does not have a unique name.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Ensure that the POS data file has a unique name.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">The Server Workstation is not running. In order for a client workstation to access the data stored on the Server Workstation, the Server Workstation must be running.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Once you are sure the <a href="help_wstypes.htm">Server Workstation</a> and network are working, enter the Server Workstation computer name (can be found at Windows <font class="hcp6">Control Panel</font> <font face="Wingdings 3" class="hcp7"></font> <font class="hcp6">System</font> <font face="Wingdings 3" class="hcp7"></font> <font class="hcp6">Computer Name</font> on the Server) and POS company data file name (can be found in the Point of Sale title bar on the server) and then select <span class="hcp1">OK</span>.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Main-Topic-Links"><a href="help_data_connection.htm">Return to top</a></p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">The Server Workstation has a different data file open than the one to which a client workstation is trying to connect.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text"><a href="../qbpos_data_protection/companydata_opening.htm">Open</a> the correct company data on the Server Workstation or select to connect the currently open data.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">The network connection or configuration is not working.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Check your network connections and cables on both Client and Server Workstations. Can you access other information on the Server Workstation from the client? Check the <a href="helpandsupport17.htm">Performance and Networking FAQs</a> or consult with a qualified computer network specialist for help.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">Firewall settings, on either the client or server workstation, are blocking the connection. In most cases, you will see a message from the firewall if this is the case. (Note: Some firewalls dont display a message at all in this case and others display messages only if the user has Windows Administrator rights.)</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Check your <a href="help_firewall.htm">firewall settings</a>. Be sure you are signed on to Windows as a user with Administrator rights and then try to connect again. If you receive a firewall message saying that Point of Sale (or the applications: QBUpdate, QBDBMgrN, Adaptive Server Anywhere Network Server) are trying to access the Internet, answer <font class="hcp6">Yes, always</font> to allow the connection. This should prevent this problem in the future. <font class="hcp6">Note</font>: Firewalls may vary in their message and the solution to this problem. Click the link above or refer to your firewall documentation for additional assistance.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text"><a href="help_data_connection.htm">Return to top</a></p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">Selected data is not a Point of Sale database.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Select a valid Point of Sale data file.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">There are more workstations running than are allowed by license.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Shut down excess workstations or <a href="help_managemylicense.htm">purchase additional Point of Sale licenses</a>.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">The workstation is not running the same level or version of Point of Sale as another workstation that is currently accessing the database.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text"><a href="helpandsupport19.htm">Update</a> or <a href="help_upgradeinfo.htm">upgrade</a> all workstations to the same level and/or version of Point of Sale.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">Insufficient user rights to create a database or to change the currently accessed database.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Ensure that you are logging in to Point of Sale with sufficient rights to create or change the currently accessed database. Also, be sure that your <a href="help_windows_user_rights.htm">Windows user rights</a> are not blocking access.</p>
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</td>
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</tr>
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<tr class="hcp4">
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<td style="width:47.008%;" class="hcp5">
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<p class="Help-Text">Client Workstation is still logged into a database, preventing Restore, Open Database or Rename Database.</p>
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</td>
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<td style="width:52.992%;" class="hcp5">
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<p class="Help-Text">Close the Client Workstation database connection or exit Point of Sale on the client.</p>
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</td>
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</tr>
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</table>
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<p class="Help-Text" style="margin-left: 0.90pt;"><a href="help_data_connection.htm">Return to top</a></p>
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<p class="Help-Text" style="margin-left: 0.90pt;"> </p>
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<p class="Related-Topics">Related Topics</p>
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<p class="Help-Main-Topic-Links"><a href="../qbpos_error_messages/error_dbservices.htm">Advanced settings that might affect connection</a></p>
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<p class="Help-Main-Topic-Links"><a href="helpandsupport17.htm#help_port_filters">Configure port filters</a></p>
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<p class="Help-Main-Topic-Links"><a href="helpandsupport17.htm">Performance and networking issues</a></p>
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</body>
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</html>
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