72 lines
4.5 KiB
HTML
72 lines
4.5 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>Duplicate Item Reminders</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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<style title="hcp" type="text/css">
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<!--
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span.hcp1 { font-weight:bold; }
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font.hcp2 { font-weight:bold; }
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-->
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</style>
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</head>
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<body>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Duplicate Item Reminders</p>
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<p class="Help-Main-Topic-Links"><a href="inven_reminders.htm">Reminders Overview</a> <span style="color: #c0c0c0;">|</span> <a href="invenvoverview.htm">Inventory Overview</a></p>
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<div>
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<p style="font-family: Arial, sans-serif; text-align: right;
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color: #800000;"> </p>
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</div>
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<p class="Help-Text">Duplicate items (same <span class="hcp1">UPC</span>, <span class="hcp1">Item Number</span>, or <span class="hcp1">Alternate Lookup</span> values) can occur when Headquarters edits an item number and a remote store sells the same item before receiving the updated inventory file during a Store Exchange. When the transactional document is sent to Headquarters the item identifier from the remote will not match the item number for the same item at Headquarters. Headquarters will show two separate item numbers as having duplicate item identifiers.</p>
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<p class="Help-Text">Duplicate items can also occur when remote stores create <a href="../qbpos_customer_orders/custorder_specialorder.htm">special order items</a>, unknowingly entering the same UPC or Alternate Lookup (ALU) values as an existing item. The special order items are sent to Headquarters from remote stores on the first transactional document containing them.</p>
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<p class="Help-Text">The Duplicate Items tab on the Reminders window can help you to identify duplicates and resolve them to keep your inventory accurate. This Reminder screen is available only at Headquarters.</p>
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<p class="Help-Text">To resolve a duplicate item you can edit one of the items to be different or, if the items are actually separate entries of the same item, you can merge the items.</p>
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<p class="Help-Info-Line">To view and edit a duplicate item:</p>
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<ol>
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<li class="p-Help-Steps">
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<p class="Help-Steps">From the Inventory menu, select <span class="hcp1">R</span><font class="hcp2">eminders</font> and then select the Duplicate Items tab.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">The values causing the duplicate condition are shown in bold text to help you identify them.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Select an item on the list to edit.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Select <span class="hcp1">E</span><font class="hcp2">dit Item In Inventory</font> from the I Want To menu.</p>
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</li>
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</ol>
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<p class="Help-Text">This selection takes you to Inventory, with the item record opened in <a href="inven404.htm">edit</a> mode. Make changes as necessary to resolve the duplication and save.</p>
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<p class="Help-Info-Line">To merge duplicate items:</p>
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<ol start="1" style="list-style: decimal;">
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<li class="p-Help-Steps">
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<p class="Help-Steps">Select both of the duplicate items in the reminders list. <a href="qbpos:helppopup.2654">How do I select multiple records?<img src="../image/yellow_up.gif" alt="Click to display a popup topic" title="Click to display a popup topic" style="border: none;" width="10" height="12" border="0"></a></p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">From the I Want To menu, select <span class="hcp1">Merge Inventory Items</span> and follow the on-screen instructions.</p>
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</li>
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</ol>
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<p class="Help-Text">Click <a href="inven_mergeitems.htm">here</a> to learn more about how Point of Sale merges two items.</p>
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<p class="Help-Text"> </p>
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<p class="Help-Text">After Headquarters resolves the duplicates, updated item information is sent to the remote stores with the next Store Exchange.</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Related-Topics">Related Topics</p>
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<p class="Help-Text"><a href="inven_reminders_alert.htm">Reminders Message Alert</a></p>
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<p class="Help-Main-Topic-Links"><a href="../qbpos_secadmin/secadmin01.htm#secadmin_midtopic_09">Security rights for reminders</a></p>
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</body>
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</html>
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