64 lines
3.8 KiB
HTML
64 lines
3.8 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>QuickBooks Connection Wizard: Connection Problem</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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<style title="hcp" type="text/css">
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<!--
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font.hcp1 { font-weight:bold; }
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span.hcp2 { font-weight:bold; }
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-->
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</style>
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</head>
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<body>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">QuickBooks Connection Wizard: Connection Problem</p>
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<p class="Help-Text"><a href="qbdataoverview.htm">Financial Exchange Overview</a> <span style="color: #c0c0c0;">|</span> <a href="qbdata10.htm">Troubleshooting</a></p>
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<p class="help-text"> </p>
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<p class="Help-Text">A number of circumstances can result in this error. Oftentimes, these errors can be fixed by restarting your computer and then trying to connect again.</p>
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<p class="Help-Text">Try these solutions:</p>
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<p class="Help-Text"><font class="hcp1">Message:</font> This application does not have permission to access this QuickBooks company file.</p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List"><font class="hcp1">Solution</font>: The QuickBooks financial software administrator can grant access permission through the <a href="financialexchange_qb_integratedappspref.htm">Integrated Application</a> preferences. (Note: This setting is in your financial software, not Point of Sale.)</p>
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</li>
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</ul>
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<p class="Help-Text"><font class="hcp1">Message</font>: An internal QuickBooks error occurred while trying to access the QuickBooks company data file.</p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List"><font class="hcp1">Solution:</font> Close both QuickBooks and Point of Sale, reboot your computer, and then restart both applications. Try connecting again.</p>
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</li>
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</ul>
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<p class="Help-Text"><font class="hcp1">Message:</font> Unexpected error. Check the <font class="hcp1">qbsdklog.txt</font> file for possible additional information.</p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List"><font class="hcp1">Solution:</font> Check the file specified, located at C:\Program Files\Common Files\Intuit\QuickBooks for entries that might help identify the problem.</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List"><font class="hcp1">Solution:</font> If the first suggestion does not help, close both QuickBooks and Point of Sale, reboot your computer, and then restart both applications. Try connecting again.</p>
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</li>
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</ul>
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<p class="Help-Text"><span class="hcp2">Message</span>: Exception in OpenConnection: No connection could be made because the target machine actively refused it.</p>
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<ul style="list-style: disc;">
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List"><span class="hcp2">Solution:</span> Typically this means that the computer on which your QuickBooks financial software is installed is not running, or the company file isn't available (isn't open, a different company file is open, or you are not in multi-user mode and another user is signed in), or, if you are using <a href="qbdata12.htm">remote data sharing</a>, the RDS Server is not running.</p>
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</li>
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</ul>
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<p class="Help-Text">If you are still unable to connect after trying these steps, please review our <a href="../qbpos_help_and_support/helpandsupport03.htm">support resources</a> or visit <a title="Internet connection required." href="qbpos:/command.html.viewinbrowser?IPDContent=55">http://www.quickbooks.com/support/pos</a>.</p>
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</body>
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</html>
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