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32
QB_Help_Web/POS_Help/qbpos_error_messages/error_140306_salestaxsetup.htm Normal file
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Error 140306: Sales Tax Not Set Up in QuickBooks</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
<style type="text/css">
/* FORCE ALL FONTS TO 13PT - V3 */
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body, body *, p, p *, li, li *, ol, ol *, ul, ul *, div, div *, span, span *, td, td *, th, th *, h1, h2, h3, h4, h5, h6, font, font * {
font-size: 13pt !important;
}
</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Error 140306: Sales Tax Not Set Up in QuickBooks</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font style="font-weight: bold;" color="#C0C0C0">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support Resources Support</a></p>
<p class="Help-Info-Line">Why did I get this message?</p>
<p class="Help-Text">Sales tax has been collected on sales receipts made in Point of Sale. However, the collection of sales tax is turned off in your QuickBooks financial software. The exchange of these receipts cannot be completed until sales tax is turned on in QuickBooks.</p>
<p class="Help-Info-Line">Solution</p>
<p class="Help-Text">Turn on sales tax in QuickBooks and then run Financial Exchange again. <a href="../qbpos_qb_data_exchange/financialexchange_setqbsales_tax.htm">How do I?</a></p>
</body>
</html>

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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Error 150018: Unable to Process Credit Cards</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
<style title="hcp" type="text/css">
<!--
font.hcp1 { font-weight:bold; }
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</style>
<style type="text/css">
/* FORCE ALL FONTS TO 13PT - V3 */
* { font-size: 13pt !important; }
body, body *, p, p *, li, li *, ol, ol *, ul, ul *, div, div *, span, span *, td, td *, th, th *, h1, h2, h3, h4, h5, h6, font, font * {
font-size: 13pt !important;
}
</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Error 150018: Unable to Process Credit Cards</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support</a></p>
<p class="Help-Info-Line">Why did I get this message?</p>
<p class="Help-Text">A missing or corrupted file is preventing Point of Sale from processing credit cards.</p>
<p class="Help-Info-Line">Solution</p>
<p class="Help-Text">Please contact Customer Support at <span style="font-weight: bold;">800-558-9558</span> and reference <font class="hcp1">Error Message # 150018</font>. Our agents will assist you in resolving this problem.</p>
</body>
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Error 181021: Could Not Create Company Data</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
<script type="text/javascript" language="JavaScript1.2">
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ra = /:/;
a = location.href.search(ra);
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chmfilepage = unescape(location.href.substring(Y+1));
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if (a == 7) X = 7;
chmfilefullname = unescape(location.href.substring(X, Y));
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chmfilepath = unescape(chmfilefullname.substring(0, Z+1));
chmfilename = unescape(chmfilefullname.substring(Z+1));
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<style title="hcp" type="text/css">
<!--
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</style>
<style type="text/css">
/* FORCE ALL FONTS TO 13PT - V3 */
* { font-size: 13pt !important; }
body, body *, p, p *, li, li *, ol, ol *, ul, ul *, div, div *, span, span *, td, td *, th, th *, h1, h2, h3, h4, h5, h6, font, font * {
font-size: 13pt !important;
}
</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Error 181021: Could Not Create Company Data</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support</a></p>
<p class="Help-Info-Line">Why did I get this message?</p>
<p class="Help-Text">Point of Sale could not create your company data file. The most likely cause is a firewall blocking access to the data. Try the solutions below, one at a time, until the operation can be completed.</p>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Text"><font class="hcp1">Important:</font> Be sure you are logged on to your computer with Windows Administrator rights. Some firewall messages/settings and some Windows settings can be viewed/edited only by users with Administrator rights.</p>
<p class="Help-Info-Line">Possible Causes and Solutions for this Error</p>
<p class="Help-Text"><font class="hcp1">Cause</font>: You have a personal firewall installed that is blocking access.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">If you are using the firewall integrated with Windows XP, Point of Sale can automatically configure it for you. Restart Point of Sale, and when prompted about the firewall, select <font class="hcp1">Yes</font> to allow automatic configuration.</p>
</li>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">If you are using another firewall application, make sure you have the latest updates to the software. Point of Sale is registered with several leading firewall makers, meaning that with the latest updates the firewall will recognize Point of Sale and allow it to run without warnings. You can check for updates to most firewalls by right-clicking the program icon in your task bar and selecting the option to check for updates.</p>
</li>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">If you receive a firewall message saying that Point of Sale (or the applications: QBUpdate, QBDBMgrN, or Adaptive Server Anywhere Network Server) are trying to access the Internet, answer <span style="font-weight: bold;">Y</span><font class="hcp1">es, allow always</font> to allow the connection. This should prevent this problem in the future.</p>
</li>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">If the above suggestions don't resolve the problem, you may have to <a href="../qbpos_help_and_support/help_firewall.htm">manually configure</a> your firewall.</p>
</li>
</ul>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Text"><font class="hcp1">Cause:</font> The name entered for your company data is already in use on this computer or on your network.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Try again, entering a unique name for the new company data, or</p>
</li>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Open the existing company data of the same name by selecting company data <font style="font-family: 'Wingdings 3';" face="Wingdings 3"></font> open from the file menu and then selecting or browsing to the file.</p>
</li>
</ul>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Text"><font class="hcp1">Cause:</font> TCP/IP Protocol is not enabled on your computer or required ports are being filtered.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Be sure TCP/IP Protocol is enabled on your computer and the necessary ports are not filtered. <a href="../qbpos_help_and_support/helpandsupport17.htm#help_port_filters">How do I?</a></p>
</li>
</ul>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Text"><font class="hcp1">Cause:</font> The required database server applications are not running. This is unlikely, unless you have shut down the QBPOSDBService.exe, QBDBMgr.exe, or QBDBMgrN.exe applications via the Windows Task Manager.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Restart Point of Sale and try again. Restarting Point of Sale restarts these necessary applications.</p>
</li>
</ul>
<p class="Related-Topics">Related Topics</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/help_data_connection.htm">Company data connection issues</a></p>
<p class="Help-Main-Topic-Links"><a href="../qbpos_help_and_support/helpandsupport17.htm">Connection, performance, and network troubleshooting</a></p>
</body>
</html>

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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Error: Cannot Connect to QuickBooks Financial Software</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
<style title="hcp" type="text/css">
<!--
font.hcp1 { font-weight:bold; }
span.hcp2 { font-weight:bold; }
-->
</style>
<style type="text/css">
/* FORCE ALL FONTS TO 13PT - V3 */
* { font-size: 13pt !important; }
body, body *, p, p *, li, li *, ol, ol *, ul, ul *, div, div *, span, span *, td, td *, th, th *, h1, h2, h3, h4, h5, h6, font, font * {
font-size: 13pt !important;
}
</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Error: Cannot Connect to QuickBooks Financial Software</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_qb_data_exchange/financialexchange_requirements.htm">Integration Requirements</a></p>
<p class="Help-Info-Line">Why did I get this message?</p>
<p class="Help-Text">Point of Sale could not connect to your QuickBooks financial software company file to complete the financial exchange. If a specific problem and solution is listed in the error message, follow the procedure given. Otherwise, try the solutions below, one at a time, until the connection is successful.</p>
<p class="Help-Info-Line">Possible Problems and Solutions for this Error</p>
<p class="Help-Text"><font class="hcp1">Problem</font>: Your QuickBooks financial software is not running and Point of Sale does not have permission to login when QuickBooks is closed.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Start your QuickBooks financial software and open your company file, and then try again,</p>
</li>
</ul>
<p class="Help-Indent" style="margin-left: 41.75pt;"><font class="hcp1"><span class="hcp2">O</span>r</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Set the Integrated Application preferences in QuickBooks to allow Point of Sale to login automatically even when QuickBooks is not running. <a href="../qbpos_qb_data_exchange/financialexchange_qb_integratedappspref.htm">How do I?</a></p>
</li>
</ul>
<p class="Help-Text"><font class="hcp1">Problem:</font> QuickBooks is open, but a company file other than the one specified in Point of Sale company preferences is open.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Close the QuickBooks company file that is open and then open the file that is specified in Point of Sale <a href="../qbpos_company_preferences/sysprefs01.htm">company preferences</a>.</p>
</li>
</ul>
<p class="Help-Text"><font class="hcp1">Problem:</font> The Preferences window or another dialog is open in QuickBooks, blocking the connection.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Close the preferences window or other open dialog in QuickBooks and try again.</p>
</li>
</ul>
<p class="Help-Text"><font class="hcp1">Problem:</font> The general Integrated Application preference in your QuickBooks financial software is blocking access to all other applications, including Point of Sale.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">In your QuickBooks Integrated Application preferences, clear the check box labeled <span class="hcp2">D</span><font class="hcp1">ont allow any application to access this company file</font>. <a href="../qbpos_qb_data_exchange/financialexchange_qb_integratedappspref.htm">How do I?</a></p>
</li>
</ul>
<p class="Help-Text"><font class="hcp1">Problem:</font> The QuickBooks financial company file or location specified in Point of Sale company preferences is not valid. This may apply if you have renamed, deleted, or moved your financial company file.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Confirm or change the company file specified in Point of Sale company preferences. <span style="margin-left: 36.00pt;"><a href="../qbpos_company_preferences/sysprefs01.htm"><font style="text-decoration: underline;" color="#0000FF">How do I?</font></a></span></p>
</li>
</ul>
<p class="Related-Topics">Related Topics</p>
<p class="Help-Main-Topic-Links"><a href="../qbpos_qb_data_exchange/qbdataoverview.htm">Financial Exchange overview</a></p>
<p class="Help-Text"><a href="../qbpos_end_of_day/endofday02.htm">End of Day Financial Exchange</a></p>
<p class="Help-Text"><a href="../qbpos_qb_data_exchange/qbfs_qbinstall_options.htm">QuickBooks Installation Options</a></p>
<p class="Help-Main-Topic-Links"><a href="../qbpos_qb_data_exchange/qbdata12.htm">Using the remote data sharing option</a> (Advanced Users)</p>
</body>
</html>

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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Error: Unable to Start the Point of Sale Database or Services</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
<style title="hcp" type="text/css">
<!--
font.hcp1 { font-weight:bold; }
span.hcp2 { font-weight:bold; }
ol.hcp3 { list-style:decimal; }
li.hcp4 { list-style:none;
display:inline; }
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<style type="text/css">
/* FORCE ALL FONTS TO 13PT - V3 */
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font-size: 13pt !important;
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</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Error: Unable to Start the Point of Sale Database or Services</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Technical Support</a></p>
<p class="Help-Text">&#160;</p>
<p class="Help-Text">This topic covers some of the more advanced reasons that the database or licensing services necessary to run Point of Sale could not be started.</p>
<p class="Help-Note"><span class="hcp2">Note:</span> If you have just upgraded your computer to the Microsoft Windows Vista operating system, the cause and solution might differ from those explained below. Click <a href="../qbpos_help_and_support/help_reinstallvista.htm">here</a> for information in this case. The information below does apply to Vista if this error occurs at times other than immediately after installing Vista.</p>
<p class="Help-Text">&#160;</p>
<p class="Help-Text" style="color: #ff0000;">Some of the advanced settings described below should be changed by qualified users only. Refer to your Windows help system or consult a qualified computer consultant if you need assistance with these settings. Access to these settings might be restricted by your Windows user rights.</p>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Heading-2">Possible Database Problems and Solutions</p>
<p class="Help-Text">&#160;</p>
<p class="Help-Text"><font class="hcp1">Problem</font>: The QBPOS Database Manager or Entitlement Client (licensing) service has been stopped or disabled as a service on this computer.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font> &#160;</p>
<ul style="list-style: disc;">
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">If on Windows XP: Restart your Point of Sale Server Workstation computer. In most cases this will resolve the issue.</p>
</li>
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">If restarting the computer doesn't work or if on Windows Vista: Manually restart the service using this procedure:</p>
</li>
</ul>
<ol class="hcp3">
<li class="hcp4">
<ol class="hcp3">
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">On the Server Workstation, sign on to Windows as a user with Administrator rights.</p>
</li>
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">From the Windows Start menu, select <span class="hcp2">Control Panel &gt; Administrative Tools &gt; Services</span>.</p>
</li>
</ol>
<ul>
<li class="p-Help-Nested-List" style="list-style: disc;">
<p class="Help-Nested-List">Windows Vista Tip: Change Control Panel to Classic View to help locate this option.</p>
</li>
</ul>
<ol start="3" class="hcp3">
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">Right-click the <span class="hcp2">QBPOS Database Manager</span> <span class="hcp2">v</span><span class="hcp5">n</span> service and select <span class="hcp2">Properties</span> (<span class="hcp5">n</span> = Point of Sale version).</p>
</li>
</ol>
</li>
</ol>
<ol class="hcp3">
<li class="hcp4">
<ol start="4" class="hcp3">
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">Ensure that the <span class="hcp2">Startup Type</span> is set to "Automatic" and then in the <span class="hcp2">Service Status</span> section, click <span class="hcp2">Start</span>.</p>
</li>
</ol>
<ul>
<li class="p-Help-Nested-List" style="list-style: disc;">
<p class="Help-Nested-List">Windows Vista users only: Select the <span class="hcp2">Logon</span> tab, and make sure the check box for <span class="hcp2">Local System account</span> is selected.</p>
</li>
</ul>
<ol start="5" class="hcp3">
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">Click <span class="hcp2">Apply</span>.</p>
</li>
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">Repeat Steps 3-5 for the <span class="hcp2">Intuit</span> <span class="hcp2">Entitlement Service v</span><span class="hcp5">n</span> service (<span class="hcp5">n</span> = Entitlement Service version, may differ from your Point of Sale version).</p>
</li>
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">Select <span class="hcp2">OK</span>.</p>
</li>
<li class="p-Help-Nested-List">
<p class="Help-Nested-List">Windows Vista Users: Restart your computer</p>
</li>
</ol>
</li>
</ol>
<p class="Help-Text">&#160;</p>
<p class="Help-Text"><font class="hcp1">Problem:</font> The Windows user account for "QBPOSDBSrvUser" has been disabled or its user rights limited. This user account must exist and rights must be equal to the default Users Group.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Check your <a href="../qbpos_help_and_support/help_windows_user_rights.htm">Windows User Accounts</a> to be sure this user is listed, has not been disabled, and that its rights have not been limited.</p>
</li>
</ul>
<p class="Help-Text">&#160;</p>
<p class="Help-Text"><font class="hcp1">Problem:</font> TCP/IP protocol is not installed on the computer and/or network.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Ensure that each computer has TCP/IP protocol installed. For network installations, ensure that TCP/IP is assigned to the network connection. Consult with a qualified computer network specialist for help, if necessary.</p>
</li>
</ul>
<p class="Help-Text">&#160;</p>
<p class="Help-Text"><font class="hcp1">Problem:</font> Some of the necessary files are missing or have been damaged.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">If you have recently deleted any files from the Point of Sale installation folder or the Intuit common files folder, check your Windows Recycle Bin for these files and restore them. If the files are not available to be restored, reinstall the Point of Sale software from your original CD. <font class="hcp6">Note: If you have previously applied updates to Point of Sale, check for and</font> <a href="../qbpos_help_and_support/helpandsupport19.htm">download the latest update</a> <font class="hcp6">files after reinstalling.</font></p>
</li>
</ul>
<p class="Help-Text">If the above steps do not correct this problem, use the Point of Sale <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support Resources</a>.</p>
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<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Handling Error Messages</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
<style title="hcp" type="text/css">
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<p class="Help-Heading-1" style="background-color: #008000;">Handling Error Messages</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support</a></p>
<p class="Help-Text">&#160;</p>
<p class="Help-Text">Point of Sale displays a variety of messages to alert you to potential issues related to your current activity. These messages will fall into one of the following categories:</p>
<p class="Help-Text"><img src="../image/info_icon_small.gif" alt="image\info_icon_small.gif" title="image\info_icon_small.gif" width="24" height="25" border="0"> <font class="hcp1">Information</font>: Provides tips or information that may be beneficial for you to know, but generally do not require immediate action.</p>
<p class="Help-Text"><img src="../image/question_icon_small.gif" alt="image\question_icon_small.gif" title="image\question_icon_small.gif" width="24" height="25" border="0"> <font class="hcp1">Question</font>: A decision or response from you is necessary to proceed.</p>
<p class="Help-Text"><img src="../image/warning_icon_small.gif" alt="image\warning_icon_small.gif" title="image\warning_icon_small.gif" width="24" height="25" border="0"> <font class="hcp1">Problem</font>: These messages are often presented in a problem/solution format. Complete the steps outlined in the solution to correct the problem and allow the activity to be completed.</p>
<p class="Help-Text"><img src="../image/seriouserror_icon_small.gif" alt="image\seriouserror_icon_small.gif" title="image\seriouserror_icon_small.gif" width="24" height="25" border="0"> <font class="hcp1">Warning</font>: Serious condition that requires immediate action to prevent loss of data.</p>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Text">Read the message carefully and follow any instructions provided.</p>
<p class="Help-Text"><font style="font-style: italic;">Example:</font></p>
<p class="Help-Text"><img src="../image/error_message5.gif" alt="image\error_message5.gif" title="image\error_message5.gif" width="269" height="243" border="0"></p>
</body>
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Error: No Internet Connection Present</title>
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<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Error: No Internet Connection Present</p>
<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Help &amp; Support</a></p>
<p class="Help-Info-Line">Why did I get this message?</p>
<p class="Help-Text">The selected action requires an Internet connection and no Internet connection was detected or could be established.</p>
<p class="Help-Info-Line">Possible Problems and Solutions for this Error</p>
<p class="Help-Text"><font class="hcp1">Problem</font>: Your Internet connection is not active.</p>
<p class="Help-Indent"><font class="hcp1">Solutions:</font></p>
<ul>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Try connecting to the Internet outside of Point of Sale. If you cannot connect, use the Windows Network Connections manager (available from Control Panel) to configure and test your Internet connection. Contact your Internet Service Provider for assistance, if necessary.</p>
</li>
<li class="p-Help-Nested-List" style="font-size: 9pt;">
<p class="Help-Nested-List">Check your phone, modem, or cable connections to be sure they are tight and working.</p>
</li>
</ul>
<p class="Help-Text"><font class="hcp1">Problem</font>: Point of Sale is not configured to use your existing Internet connection.</p>
<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
<p class="Help-Text" style="margin-left: 23.75pt;">Follow these steps to fix this problem:</p>
<ol start="1">
<li class="p-Help-Steps">
<p class="Help-Steps">Select <font class="hcp1">Preferences</font> <font style="font-family: 'Wingdings 3'; font-weight: bold;" face="Wingdings 3"></font> <font class="hcp1">Workstation</font> from the Point of Sale File menu.</p>
</li>
<li class="p-Help-Steps" style="font-size: 9pt;">
<p class="Help-Steps">Select <font class="hcp1">Automatic Update</font> from the preferences list on the left side of the window.</p>
</li>
<li class="p-Help-Steps" style="font-size: 9pt;">
<p class="Help-Steps">Click the <font class="hcp1">Internet Connection Setup</font> button.</p>
</li>
<li class="p-Help-Steps" style="font-size: 9pt;">
<p class="Help-Steps">Select the choice labeled <font class="hcp1">Use my computers Internet Connection settings to establish a connection when this application accesses the Internet</font>.</p>
</li>
<li class="p-Help-Steps" style="font-size: 9pt;">
<p class="Help-Steps">Select <font class="hcp1">Next</font> and then <font class="hcp1">Done</font> to finish.</p>
</li>
<li class="p-Help-Steps" style="font-size: 9pt;">
<p class="Help-Steps">Select <font class="hcp1">Save</font> to exit Workstation preferences.</p>
</li>
<li class="p-Help-Steps" style="font-size: 9pt;">
<p class="Help-Steps">Try the original task in Point of Sale again.</p>
</li>
</ol>
</body>
</html>