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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Referral/Voice Authorization</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<style type="text/css">
/* FORCE ALL FONTS TO 12PT */
* { font-size: 12pt !important; }
body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
</style>
<style title="hcp" type="text/css">
<!--
span.hcp1 { font-weight:bold; }
-->
</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1" style="background-color: #008000;">Referral/Voice Authorization</p>
<p class="Help-Main-Topic-Links"><a href="../qbpos_recording_sales_and_returns/receipts_payment_creditcard.htm">Take Credit Card Payments</a> <font color="#C0C0C0">|</font> <a href="cardservicesoverview.htm">Merchant Service Overview</a></p>
<p class="Help-Text">&#160;</p>
<p class="Help-Heading-2">Manual Voice Authorizations</p>
<p class="Help-Text">Sometimes it may be necessary to force a manual voice authorization. This may because your regular connection to the processor is down and you need to manually process the sale or you need to enter sales made earlier (such as at a remote location).</p>
<p class="Help-Info-Line">To force a manual voice authorization:</p>
<ol>
<li class="p-Help-Steps">
<p class="Help-Steps">Select <span class="hcp1">Credit</span> as the payment type on the receipt form.</p>
</li>
<li class="p-Help-Steps">
<p class="Help-Steps">When the credit card payment dialog opens, select <span class="hcp1">Voice</span>.</p>
</li>
<li class="p-Help-Steps">
<p class="Help-Steps">Enter the mandatory information such as credit card number, expiration date, ZIP Code, and card verification code, and optionally the street address. &#160;<a href="cardservices_fraudcheck.htm">Learn about fraud prevention</a>.</p>
</li>
</ol>
<p class="Help-Indent">Voice instructions and a number for the voice authorization are displayed.</p>
<ol start="3">
<li class="p-Help-Steps">
<p class="Help-Steps">Call the number displayed. You will be asked for your Merchant Number, which is displayed onscreen for your convenience.</p>
</li>
<li class="p-Help-Steps">
<p class="Help-Steps">Listen to the authorization menu choices carefully, you can choose to authorize with or without an <a href="cardservices_avs.htm">address verification</a>. Follow the phone prompts to enter necessary information. The operator will give you an authorization code when complete.</p>
</li>
<li class="p-Help-Steps">
<p class="Help-Steps">Enter the authorization code you are given in the <font style="font-weight: bold;">Voice Auth Number</font> field.</p>
</li>
<li class="p-Help-Steps">
<p class="Help-Steps">Click <span class="hcp1">&#160;Authorize Now</span>.</p>
</li>
</ol>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">The credit card payment information is added to the receipt total section.</p>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Help-Heading-2">Referral Response</p>
<p class="Help-Text">The referral response typically occurs after three failed attempts to connect with the Merchant Service. This might occur if there is a problem with your modem or Internet connection, for example.</p>
<p class="Help-Text">When the Referral response is returned, voice authorization is necessary. Follow the procedure above to obtain authorization for the transaction.</p>
<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">&#160;</p>
<p class="Related-Topics">Related Topics</p>
<p class="Help-Main-Topic-Links"><a href="../qbpos_recording_sales_and_returns/receipts_payment_creditcard.htm">Take payment by credit card</a></p>
<p class="Help-Main-Topic-Links"><a href="cardservicesoverview.htm">Merchant Service overview</a></p>
</body>
</html>