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Kristen Hercules
2026-01-27 18:07:54 -06:00
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<meta name="generator" content="Adobe RoboHelp 2019">
<title>Replace a Lost Gift Card</title>
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
<style type="text/css">
/* FORCE ALL FONTS TO 12PT */
* { font-size: 12pt !important; }
body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
</style>
<style title="hcp" type="text/css">
<!--
ol.hcp1 { list-style:decimal; }
span.hcp2 { font-weight:bold; }
-->
</style>
</head>
<body>
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
<p class="Help-Heading-1">Replace a Lost Gift Card</p>
<p class="Help-Text"><a href="giftcard_oview.htm">Gift Card Overview</a> <span style="color: #c0c0c0;">|</span> <a href="../qbpos_merchant_service/help_troubleshoot_mas.htm">FAQs</a></p>
<p class="Help-Text">&#160;</p>
<p class="Help-Text">If it conforms to your store policy and you can identify the original gift card number, you can use this procedure to replace a lost or stolen gift card. This procedure removes the current balance from the lost card and transfers it to a new gift card.</p>
<p class="Help-Info-Line">To do this task:</p>
<ol class="hcp1">
<li class="p-Help-Steps">
<p class="Help-Steps">If necessary, use customer history or sales history to <a href="../qbpos_basic_procedures/navigation_find/basic_find_recpt.htm">look up</a> the original gift card sales receipt and get the number of the lost gift card.</p>
</li>
</ol>
<p class="Help-Indent">The card number is recorded in the receipt item list or you can click the <span class="hcp2">Gift</span> payment button and get the number from the payment dialog. Record the number and then close the original receipt.</p>
<ol start="2" class="hcp1">
<li class="p-Help-Steps">
<p class="Help-Steps">Open a new sales receipt, optionally enter the customer name, and then click the <span class="hcp2">Gift</span> payment button.</p>
</li>
<li class="p-Help-Steps">
<p class="Help-Steps"><a href="giftcard_checkbalance.htm">Check the balance</a> of the lost gift card.</p>
</li>
</ol>
<ol start="4" class="hcp1">
<li class="p-Help-Steps">
<p class="Help-Steps">In the Gift Card payment dialog, select <span class="hcp2">Redeem Card</span> and enter the balance of the lost card and the card number, then click <span class="hcp2">Save</span>. &#160;</p>
</li>
</ol>
<ol start="5" class="hcp1">
<li class="p-Help-Steps">
<p class="Help-Steps">Open the Gift Card payment dialog again, select <span class="hcp2">Sell Gift Card</span> and enter the same amount and then swipe the new card or enter &#160;the card number. &#160;Click &#160;<span class="hcp2">Save</span>.</p>
</li>
</ol>
<p class="Help-Indent">Point of Sale connects to the gift card service and removes the balance from the lost card and adds it to the new card.</p>
<ol start="6" class="hcp1">
<li class="p-Help-Steps">
<p class="Help-Steps">Click <span class="hcp2">Save &amp; Print</span>.</p>
</li>
</ol>
<p class="Help-Text">&#160;</p>
<p class="Related-Topics">Related Topics</p>
<p class="Help-Text"><a href="giftcard_reports.htm">Gift Card Reports</a></p>
</body>
</html>