Manually Issuing or Canceling a Reward
Rewards Program Overview | Legal Considerations
Pro
You can manually issue or cancel a previously issued customer reward if necessary.
To do this task:
Open the customer record in edit mode and navigate to the Rewards section.
A list of the customer's current rewards is displayed.
To issue a reward, click New. When prompted, indicate if you want to reset the customer's purchase balance toward their next reward to zero (0).
OR
To cancel a reward, select the reward in the list and then click Remove. Select Yes in the confirmation dialog.
Click Save.
Notes:
The customer's future purchases will continue to accumulate toward a future reward unless you clear the Rewards Member check box.
The Reward Reason will be prefilled with Manually Issued or Manually Removed.