Physical Inventory Scanner: Unrecognized Scans
Use a Scanner: Overview | Save Scans
Basic
An unrecognized scan means that either there was an error in the scan (usually a result of a torn or marred tag) or that the bar code (item identifier) you scanned or entered does not exist in your Point of Sale inventory. For example, if you are scanning UPC bar codes, those UPC codes must be entered in the item records in inventory so that Point of Sale recognizes them when they are retrieved from the physical inventory scanner.
You can print a list of unrecognized scans for follow-up. After correcting the condition, you can re-scan in another session or enter those items manually on the Physical Inventory window.
To view and print the unrecognized scans:
Select the Unrecognized Scans tab on the Get Scans window.
The unrecognized scans are displayed in one color, while the good scans before and after each unrecognized scan is displayed in a contrasting color. This helps you identify the relative position of the bad scans in your store so you can locate and make corrections to the items.
Select Print Unrecognized Scans to print the list.
Next Step: Save good scans to the Physical Inventory window
Note: Two models of physical inventory scanner are supported. While the procedures for using them are the same, you may see slight differences in menu wording and button colors, names, or locations.
Illustration of the CipherLabs 8000 Scanner
Illustration of the Metrologic SP5500 Optimus Scanner