QuickBooks Connection Wizard: Connection Problem

Financial Exchange Overview | Troubleshooting

A number of circumstances can result in this error. Oftentimes, these errors can be fixed by restarting your computer and then trying to connect again.

Try these solutions:

Message: This application does not have permission to access this QuickBooks company file.

• Solution: The QuickBooks financial software administrator can grant access permission through the Integrated Application preferences. (Note: This setting is in your financial software, not Point of Sale.)

Message: An internal QuickBooks error occurred while trying to access the QuickBooks company data file.

• Solution: Close both QuickBooks and Point of Sale, reboot your computer, and then restart both applications. Try connecting again.

Message: Unexpected error. Check the qbsdklog.txt file for possible additional information.

• Solution: Check the file specified, located at C:\Program Files\Common Files\Intuit\QuickBooks for entries that might help identify the problem.

• Solution: If the first suggestion does not help, close both QuickBooks and Point of Sale, reboot your computer, and then restart both applications. Try connecting again.

Message: Exception in OpenConnection: No connection could be made because the target machine actively refused it.

• Solution: Typically this means that the computer on which your QuickBooks financial software is installed is not running, or the company file isn't available (isn't open, a different company file is open, or you are not in multi-user mode and another user is signed in), or, if you are using remote data sharing, the RDS Server is not running.

If you are still unable to connect after trying these steps, please review our support resources or visit http://www.quickbooks.com/support/pos.