GoPayment FAQ

• What if I experience a low signal while processing a payment?
  If there's no response due to a low signal, keep GoPayment open and try moving to a better spot. If you lose your connection during a payment, try to continue where you left off.  If you close GoPayment before getting a connection, you will need to re-enter all payment information.

• Why can't I void a payment?
  If the transaction has been submitted to the bank (batched), it cannot be voided.  At that point, you or your account administrator can process a refund online using the Merchant Service Center site.

• How do I use GoPayment to store a list products or services?
  Use the Items feature  to store a priced list of products or services. With Items on, you can start transactions by selecting item(s) that comprise the purchase. GoPayment uses item prices to tally the charge amount. Customers can see what they bought and you can track inventory and services.

• How do I turn on Items?
  In Settings, turn Items on. Tap Get Paid. The Items list displays.

• How do I add an item?
  From the  top right of the screen tap +. Then complete the Item form.

• How do I edit an item?
  Tap the > next to the item you want to edit. Or from Settings, tap Edit Items.

• How do I charge for an item?
  Tap the > next to the item you want to add to the order.

• How do I locate past charges? 
  Tap History. You will see the last 25 transactions. (Payments appear in black. Voids display in red).

• How do I open a transaction?
  Tap the transaction line. You can view transaction details, send a receipt, or void the charge.

• How do I set the sales tax?
  At the bottom of the GoPayment screen, tap Settings. In the Sales Tax field, enter the desired tax rate. Or to have GoPayment automatically calculate sales tax based on your location,click the Location-based tax rate check box. When sales tax should be applied to an item, open the item and tap its Sales Tax On button.  (The sales tax you enter applies only to items). For charges that do not feature items, you'll need to calculate the tax yourself and include it in the total amount charged.

• Is a customer signature required?
  Getting a signature is optional. However, Intuit GoPayment lets customers sign for charges on your iPhone screen using their finger. The charge has already been processed. But in the case of a later chargeback, a signature can help verify that the customer was present and approved the charge.

• When does a merchant get paid? 
  Your GoPayment transactions are totaled each day at 3:00pm PST, and that amount normally appears in your account within 2-3 business days. However, the waiting period, known as time to funding, varies depending on a number of variables:

• • Time of day the transaction was processed;

  • The bank account  in which funds were deposited;

  • The length of time it takes your bank to verify and process electronic deposits.

To update your deposit account information, sign in with your GoPayment User ID and Password here. From the web page, choose Account > Account Profile.

Note: This site is not optimized for mobile browsers, so you may want to use your computer's browser.

• How do customers leave a tip?
  First, activate the Tips feature. At the bottom of the GoPayment screen, tap Settings > Turn on Tips. Once Tips is turned on, customers can leave a tip by going to the Signature screen. Once there, tap a percentage amount (which automatically calculates) or enter a dollar amount directly in the Tip field. Then tap Apply Tip. To make a change prior to leaving the Signature screen, tap Change Tip.

• How do I match a GoPayment charge in QuickBooks Desktop?
  You can apply a payment to an existing invoice in QuickBooks Desktop, create an invoice for the charge, or just credit a customer.

• How do I match a charge in QuickBooks Desktop?
  In QuickBooks Desktop, choose Customers > Credit Card Processing Activities > Get Online Payments. Then select Mobile Transactions.  

• What are the requirements for my wireless network?
  If wireless is used or implemented in the payment environment or application, the wireless environment must be configured per PCI DSS version 1.2 requirements 1.2.3, 2.1.1, and 4.1.1.  Wireless technology must be securely implemented and transmissions of cardholder data over wireless networks must be secure.
  
  To be PCI-compliant, wireless network administrators must:

• • Install and configure perimeter firewalls between wireless networks and systems that store credit card data, per PCI DSS version 1.2, 1.2.3.

  • Modify default wireless settings, as follows, per PCI DSS 2.1.1:

  • • Change default encryption keys upon installation and when anyone who knows the keys leaves or changes positions.

    • Change default service set identifier (SSID).

    • Change default passwords or passphrases on access points.

    • Change default SNMP community strings.

    • Enable WiFi protected access (WPA and WPA2) technology for encryption and authentication.

    • Update firmware on wireless access points to support strong encryption and authentication (WPA/WPA2).

    • For wireless networks transmitting cardholder data or connected to the cardholder data environment, implement industry best practices for strong encryption of data transmission and authentication (e.g.,IEEE 802.11i).

All newly implemented wireless networks are prohibited from using WEP as of March 31st, 2009. For current wireless implementations, it is prohibited to use WEP after June 30, 2010.