Referral/Voice Authorization
Take Credit Card Payments | Merchant Service Overview
Manual Voice Authorizations
Sometimes it may be necessary to force a manual voice authorization. This may because your regular connection to the processor is down and you need to manually process the sale or you need to enter sales made earlier (such as at a remote location).
To force a manual voice authorization:
Select Credit as the payment type on the receipt form.
When the credit card payment dialog opens, select Voice.
Enter the mandatory information such as credit card number, expiration date, ZIP Code, and card verification code, and optionally the street address. Learn about fraud prevention.
Voice instructions and a number for the voice authorization are displayed.
Call the number displayed. You will be asked for your Merchant Number, which is displayed onscreen for your convenience.
Listen to the authorization menu choices carefully, you can choose to authorize with or without an address verification. Follow the phone prompts to enter necessary information. The operator will give you an authorization code when complete.
Enter the authorization code you are given in the Voice Auth Number field.
Click Authorize Now.
The credit card payment information is added to the receipt total section.
Referral Response
The referral response typically occurs after three failed attempts to connect with the Merchant Service. This might occur if there is a problem with your modem or Internet connection, for example.
When the Referral response is returned, voice authorization is necessary. Follow the procedure above to obtain authorization for the transaction.