131 lines
7.3 KiB
HTML
131 lines
7.3 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>Error: Unable to Start the Point of Sale Database or Services</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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<style title="hcp" type="text/css">
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font.hcp1 { font-weight:bold; }
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span.hcp2 { font-weight:bold; }
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li.hcp4 { list-style:none;
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display:inline; }
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span.hcp5 { font-style:italic; }
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font.hcp6 { font-style:italic; }
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</head>
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<body>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Error: Unable to Start the Point of Sale Database or Services</p>
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<p class="Help-Text"><a href="../qbpos_help_and_support/helpandsupport16.htm">Troubleshooting</a> <font color="#C0C0C0" class="hcp1">|</font> <a href="../qbpos_help_and_support/helpandsupport03.htm">Technical Support</a></p>
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<p class="Help-Text"> </p>
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<p class="Help-Text">This topic covers some of the more advanced reasons that the database or licensing services necessary to run Point of Sale could not be started.</p>
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<p class="Help-Note"><span class="hcp2">Note:</span> If you have just upgraded your computer to the Microsoft Windows Vista operating system, the cause and solution might differ from those explained below. Click <a href="../qbpos_help_and_support/help_reinstallvista.htm">here</a> for information in this case. The information below does apply to Vista if this error occurs at times other than immediately after installing Vista.</p>
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<p class="Help-Text"> </p>
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<p class="Help-Text" style="color: #ff0000;">Some of the advanced settings described below should be changed by qualified users only. Refer to your Windows help system or consult a qualified computer consultant if you need assistance with these settings. Access to these settings might be restricted by your Windows user rights.</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Heading-2">Possible Database Problems and Solutions</p>
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<p class="Help-Text"> </p>
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<p class="Help-Text"><font class="hcp1">Problem</font>: The QBPOS Database Manager or Entitlement Client (licensing) service has been stopped or disabled as a service on this computer.</p>
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<p class="Help-Indent"><font class="hcp1">Solution:</font>  </p>
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<ul style="list-style: disc;">
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">If on Windows XP: Restart your Point of Sale Server Workstation computer. In most cases this will resolve the issue.</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">If restarting the computer doesn't work or if on Windows Vista: Manually restart the service using this procedure:</p>
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</li>
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</ul>
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<ol class="hcp3">
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<li class="hcp4">
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<ol class="hcp3">
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">On the Server Workstation, sign on to Windows as a user with Administrator rights.</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">From the Windows Start menu, select <span class="hcp2">Control Panel > Administrative Tools > Services</span>.</p>
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</li>
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</ol>
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<ul>
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<li class="p-Help-Nested-List" style="list-style: disc;">
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<p class="Help-Nested-List">Windows Vista Tip: Change Control Panel to Classic View to help locate this option.</p>
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</li>
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</ul>
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<ol start="3" class="hcp3">
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Right-click the <span class="hcp2">QBPOS Database Manager</span> <span class="hcp2">v</span><span class="hcp5">n</span> service and select <span class="hcp2">Properties</span> (<span class="hcp5">n</span> = Point of Sale version).</p>
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</li>
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</ol>
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</li>
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</ol>
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<ol class="hcp3">
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<li class="hcp4">
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<ol start="4" class="hcp3">
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Ensure that the <span class="hcp2">Startup Type</span> is set to "Automatic" and then in the <span class="hcp2">Service Status</span> section, click <span class="hcp2">Start</span>.</p>
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</li>
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</ol>
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<ul>
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<li class="p-Help-Nested-List" style="list-style: disc;">
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<p class="Help-Nested-List">Windows Vista users only: Select the <span class="hcp2">Logon</span> tab, and make sure the check box for <span class="hcp2">Local System account</span> is selected.</p>
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</li>
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</ul>
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<ol start="5" class="hcp3">
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Click <span class="hcp2">Apply</span>.</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Repeat Steps 3-5 for the <span class="hcp2">Intuit</span> <span class="hcp2">Entitlement Service v</span><span class="hcp5">n</span> service (<span class="hcp5">n</span> = Entitlement Service version, may differ from your Point of Sale version).</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Select <span class="hcp2">OK</span>.</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Windows Vista Users: Restart your computer</p>
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</li>
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</ol>
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</li>
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</ol>
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<p class="Help-Text"> </p>
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<p class="Help-Text"><font class="hcp1">Problem:</font> The Windows user account for "QBPOSDBSrvUser" has been disabled or its user rights limited. This user account must exist and rights must be equal to the default Users Group.</p>
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<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Check your <a href="../qbpos_help_and_support/help_windows_user_rights.htm">Windows User Accounts</a> to be sure this user is listed, has not been disabled, and that its rights have not been limited.</p>
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</li>
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</ul>
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<p class="Help-Text"> </p>
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<p class="Help-Text"><font class="hcp1">Problem:</font> TCP/IP protocol is not installed on the computer and/or network.</p>
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<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Ensure that each computer has TCP/IP protocol installed. For network installations, ensure that TCP/IP is assigned to the network connection. Consult with a qualified computer network specialist for help, if necessary.</p>
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</li>
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</ul>
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<p class="Help-Text"> </p>
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<p class="Help-Text"><font class="hcp1">Problem:</font> Some of the necessary files are missing or have been damaged.</p>
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<p class="Help-Indent"><font class="hcp1">Solution:</font></p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">If you have recently deleted any files from the Point of Sale installation folder or the Intuit common files folder, check your Windows Recycle Bin for these files and restore them. If the files are not available to be restored, reinstall the Point of Sale software from your original CD. <font class="hcp6">Note: If you have previously applied updates to Point of Sale, check for and</font> <a href="../qbpos_help_and_support/helpandsupport19.htm">download the latest update</a> <font class="hcp6">files after reinstalling.</font></p>
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</li>
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</ul>
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<p class="Help-Text">If the above steps do not correct this problem, use the Point of Sale <a href="../qbpos_help_and_support/helpandsupport03.htm">Help & Support Resources</a>.</p>
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</body>
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</html>
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