146 lines
6.7 KiB
HTML
146 lines
6.7 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>Customer Ratings</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<link rel="stylesheet" href="../responsive.css?v=20260110083000" type="text/css">
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<style title="hcp" type="text/css">
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<!--
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img.hcp1 { border:none; }
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td.hcp2 { text-align:center;
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padding-left:2px;
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padding-top:2px;
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padding-right:2px;
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padding-bottom:2px; }
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b.hcp3 { font-weight:bold; }
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td.hcp4 { padding-left:2px;
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padding-top:2px;
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padding-right:2px;
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padding-bottom:2px; }
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-->
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</style>
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<style type="text/css">
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/* FORCE ALL FONTS TO 13PT - V3 */
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* { font-size: 13pt !important; }
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body, body *, p, p *, li, li *, ol, ol *, ul, ul *, div, div *, span, span *, td, td *, th, th *, h1, h2, h3, h4, h5, h6, font, font * {
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font-size: 13pt !important;
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}
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</style>
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</head>
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<body>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Customer Ratings</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"><a href="cust910.htm">View Customer Purchase History</a>  </p>
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<div>
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<p style="text-align: right; font-family: Arial, sans-serif; font-size: 9pt;
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color: #800000;"><span style="font-size: 10pt;">Basic</span> </p>
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</div>
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<p class="Help-Text">Customer ratings provide a graphical ranking of your customers based on profit realized or total dollar sales volume over a specified time period.</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Heading-2">Turning on Customer Ratings</p>
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<p class="Help-Text">You can turn on/off customer ratings and specify the performance criteria and time period on the Ratings & Trends page of <a href="../qbpos_company_preferences/companyprefs_ratings.htm">company preferences</a>. Only the Server Workstation can change the ratings preferences.</p>
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<p class="Help-Text">Ratings are displayed in the Statistics section of the customer form. In addition to the graphical rating, other statistics are provided for the customer, such as the last sale date and total sales, returns, and discount amounts. You can customize your customer list <a href="../qbpos_basic_procedures/basic_customizelistcolumns.htm">columns</a> to view the graphical ratings directly in the list.</p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;">    <img src="../image/customer_ratings.gif" alt="" width="169" height="126" border="0" class="hcp1"></p>
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<p class="Help-Text" style="margin-top: 0; margin-bottom: 0;"> </p>
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<p class="Help-Heading-2">About Customer Ratings</p>
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<p class="Help-Text">Customer ratings use a familiar five star system, reflecting the performance of the customer over the specified time period. Each star represents 20% of the range between the highest and lowest values for your customers.</p>
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<p class="Help-Text">For example, if ranking by sales volume and the range of customer purchases for the period is from $1 to $100, customers buying from $1 and $20 would receive 1 star, buying $21-40 is rated two stars, etc., up to a five-star rating for purchases of $81-100. In theory, all of your customers could be five-star performers.</p>
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<p class="Help-Text"> </p>
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<table tag="2" style="border-collapse: separate; border-collapse: separate;" cellspacing="1" border="1">
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<col>
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<col width="178">
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<tr>
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<td width="65" bgcolor="#E6E6E6" class="hcp2">
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<p class="Help-Text" style="font-size: 8pt;"><b class="hcp3">Rating</b></p>
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</td>
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<td width="178" bgcolor="#E6E6E6" class="hcp2">
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<p class="Help-Text" style="font-size: 8pt;"><b class="hcp3">Description</b></p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/5_stars.gif" alt="" width="64" height="16" border="0" class="hcp1"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">5 Stars (81st - 100th percentile)</p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/4_stars.gif" alt="" width="64" height="16" border="0" class="hcp1"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">4 Stars (61st - 80th percentile)</p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/3_stars.gif" alt="" width="64" height="16" border="0" class="hcp1"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">3 Stars (41st - 60th percentile)</p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/2_stars.gif" alt="" width="64" height="16" border="0" class="hcp1"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">2 Stars (21st - 40th percentile)</p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/1_stars.gif" alt="" width="64" height="16" border="0" class="hcp1"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">1 Star (0 - 20th percentile)</p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/0_stars.gif" alt="" width="64" height="16" border="0" class="hcp1"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">0 Stars (No purchase this period)</p>
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</td>
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</tr>
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<tr>
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<td width="65" class="hcp2">
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<p><img src="../image/question_marks.gif" alt="image\question_marks.gif" title="image\question_marks.gif" width="64" height="16" border="0"></p>
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</td>
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<td width="178" class="hcp4">
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<p class="Help-Text" style="font-size: 8pt;">No purchase ever</p>
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</td>
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</tr>
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</table>
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<p class="Help-Text"> </p>
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<p class="Help-Heading-2">Notes:</p>
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<ul>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">The rating period can be set from 1 to 999 days.</p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">Ratings are updated at least once a day (on program startup or automatically between 1 am and 5 am if your computer is left running). Ratings are not updated real-time with the current days.</p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">The ability to view customer ratings can be controlled by a <a href="../qbpos_secadmin/secadmin01.htm#secadmin_midtopic_09">security right</a>.</p>
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</li>
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<li class="p-Help-Bulleted" style="margin-left: -20px;">
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<p class="Help-Bulleted">(Pro) Ratings are calculated at Headquarters only and reflect sales at all stores. They are sent to remote stores where they can be viewed.</p>
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</li>
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</ul>
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<p class="Related-Topics">Related Topics</p>
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<p class="Help-Text"><a href="cust_rewards_oview.htm">Customer Rewards Program</a></p>
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<p class="Help-Text"> </p>
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</body>
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</html>
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