117 lines
8.2 KiB
HTML
117 lines
8.2 KiB
HTML
|
|
<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
|
|
<html>
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
|
|
<meta name="generator" content="Adobe RoboHelp 2019">
|
|
<title>Common Issues with Zebra Tag Printers</title>
|
|
<link rel="StyleSheet" href="../qbpos.css" type="text/css">
|
|
<style type="text/css">
|
|
/* FORCE ALL FONTS TO 12PT */
|
|
* { font-size: 12pt !important; }
|
|
body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
|
|
</style>
|
|
|
|
|
|
|
|
<script type="text/javascript" language="JavaScript1.2">
|
|
//<![CDATA[
|
|
var chmfilefullname = "";
|
|
var chmfilename = "";
|
|
var chmfilepath = "";
|
|
var chmfilepage = "";
|
|
getchmfile();
|
|
|
|
function getchmfile(){
|
|
var ra, sl, a, X, Y, Z;
|
|
ra = /:/;
|
|
a = location.href.search(ra);
|
|
sl = "::";
|
|
Y = location.href.lastIndexOf(sl);
|
|
if (a==4) {
|
|
Y = location.href.lastIndexOf("/");
|
|
chmfilepage = unescape(location.href.substring(Y+1));
|
|
if (location.href.substring(0,4) == "file") {
|
|
chmfilepath = unescape(location.href.substring(8, Y+1));
|
|
}
|
|
} else {
|
|
if (a == 2) X = 14;
|
|
if (a == 7) X = 7;
|
|
chmfilefullname = unescape(location.href.substring(X, Y));
|
|
Z = chmfilefullname.lastIndexOf("\\");
|
|
chmfilepath = unescape(chmfilefullname.substring(0, Z+1));
|
|
chmfilename = unescape(chmfilefullname.substring(Z+1));
|
|
chmfilepage = unescape(location.href.substring(Y+3));
|
|
}
|
|
}
|
|
//]]>
|
|
</script>
|
|
<style title="hcp" type="text/css">
|
|
<!--
|
|
span.hcp1 { font-weight:bold; }
|
|
font.hcp2 { font-weight:bold; }
|
|
img.hcp3 { border:none; }
|
|
-->
|
|
</style>
|
|
</head>
|
|
<body>
|
|
<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
|
|
|
|
|
|
<p class="Help-Heading-1" style="background-color: #008000;">Common Issues with Zebra Tag Printers</p>
|
|
<p class="Help-Main-Topic-Links"><a href="../qbpos_help_and_support/helpandsupport15.htm">Printing FAQs</a> <span style="color: #c0c0c0;">|</span> <a href="equip_tagprntrlist.htm">Compatible Tag Printers</a></p>
|
|
<p class="Help-Text"> </p>
|
|
<p class="Help-Text">If you have issues printing tags or labels with your Zebra printer, we recommend you use the <span class="hcp1">Hardware Troubleshooter</span> (access from the Help menu) for assistance. The troubleshooter will help you identify and correct your specific issue.</p>
|
|
<p class="Help-Text">Listed below for reference are some of the more common issues with the Zebra printers and suggestions for resolving them.</p>
|
|
<p class="Help-Text"> </p>
|
|
<p class="Help-Heading-2">Cleaning the Printhead</p>
|
|
<p class="Help-Text">Many printing quality issues with this printer can be resolved by cleaning the printhead with a thermal printer cleaning pen or a 90% isopropyl alcohol on a cotton swab. The thermal printer cleaning pens are specially designed to clean your printhead of even heavy abrasions. You should clean your printhead at least every five rolls of tags/labels.</p>
|
|
<p class="Help-Text">Printhead cleaning pens are available directly from Zebra at 1-800-268-1736 or go online at <a href="http://www.zebra.com" target="_blank">www.zebra.com</a>.<br>
|
|
Part Number: AN11209-1.</p>
|
|
<p class="Help-Text">Also available is the Printhead Preventive Maintenance Kit. Part Number: 47362.</p>
|
|
<p class="Help-Text"> </p>
|
|
<p class="Help-Heading-2">Status Light on the LP2824 Printer</p>
|
|
<p class="Help-Text">The status light around the Feed button on the LP2824 printer will often indicate an error condition. Click <a href="javascript:UniqueId0.Click()">here</a> to view what the lights mean and how to fix the condition.</p>
|
|
<p class="Help-Text"> </p>
|
|
<p class="Help-Heading-2">Calibrating the Printer</p>
|
|
<p class="Help-Text">The printer should be calibrated any time you change label types, or anytime printing is not correctly aligned on labels. You can calibrate the printer in the Hardware Troubleshooter or by selecting the <span class="hcp1">C</span><font class="hcp2">alibrate</font> button at the time of printing.</p>
|
|
<p class="Help-Text">Several labels will be fed through the printer during this operation. When calibration is complete, you can roll the labels back into the printer to avoid waste.</p>
|
|
<p class="Help-Text"> </p>
|
|
<p class="Help-Heading-2">Printing Jewelry Tags</p>
|
|
<p class="Help-Text">If you are printing jewelry tags with flaps and calibration does not solve the problem, select the check box <img src="../image/checkbox_icon.gif" alt="Checkbox: Select to enable function, Clear to disable function" title="Checkbox: Select to enable function, Clear to disable function" width="12" height="11" border="0" class="hcp3"><span class="hcp1">Adjust start position</span> <font class="hcp2">for jewelry tags</font> on the Print dialog. This setting tells Point of Sale to use extra parameters, required by some revisions of the Zebra printer, when printing jewelry tags with flaps. Likewise, if printing jewelry tags without flaps, make sure this check box is cleared (not selected).</p>
|
|
<p class="Help-Text">If using the Zebra LP2844, a second check box <img src="../image/checkbox_icon.gif" alt="Checkbox: Select to enable function, Clear to disable function" title="Checkbox: Select to enable function, Clear to disable function" width="12" height="11" border="0" class="hcp3"><span class="hcp1">Print Jewelry tags with flaps</span> must be selected if the tag stock has flaps.</p>
|
|
<p class="Help-Text">If your jewelry tag stock has wide black bars printed across the back (used to indicate where one tag ends and the next begins), select the check box labeled <img src="../image/checkbox_icon.gif" alt="Checkbox: Select to enable function, Clear to disable function" title="Checkbox: Select to enable function, Clear to disable function" width="12" height="11" border="0" class="hcp3"> <span class="hcp1">Use black-bar indexing of jewelry tags</span>. When using black-bar indexing, the <span class="hcp1">Calibrate</span> option is not applicable and the button will be disabled.</p>
|
|
<p class="Help-Text"> </p>
|
|
<p class="Help-Heading-2">General Print Quality</p>
|
|
<p class="Help-Text">If you have general print quality issues, such as text overlapping or running off the label, or bar codes printing too light to scan well, check your print settings to select the mode that works best for your needs (Draft Quality or High Quality) and ensure the print density (lightness/darkness) is set appropriately.</p>
|
|
<p class="Help-Text">The High Quality printing mode gives you more control over fonts, typestyles, and alignment so the printed output looks closer to the template design yet still offers high-quality bar code printing. The Draft Quality mode prints excellent bar codes and prints slightly faster, but precise control over fonts, styles, and alignment suffers.</p>
|
|
<p class="Help-Text"><img src="../image/Zebra_printquality.gif" alt="Print Dialog" title="Print Dialog" width="347" height="117" border="0" class="hcp3"></p>
|
|
<ol style="list-style: decimal;">
|
|
<li class="p-Help-Steps">
|
|
<p class="Help-Steps">At the time of printing, select the <span class="hcp1">Print Quality</span> button on the Print dialog.</p>
|
|
</li>
|
|
<li class="p-Help-Steps">
|
|
<p class="Help-Steps">In the Print Quality dialog, choose <span class="hcp1">Draft Quality</span> or <span class="hcp1">High Quality</span> and specify a print density.</p>
|
|
</li>
|
|
<li class="p-Help-Steps">
|
|
<p class="Help-Steps">Select the <span class="hcp1">Print Test Page</span> button.</p>
|
|
</li>
|
|
<li class="p-Help-Steps">
|
|
<p class="Help-Steps">If satisfied, select <span class="hcp1">OK</span> and continue printing. If not, change a setting and test again.</p>
|
|
</li>
|
|
</ol>
|
|
<script type="text/javascript" language="JavaScript1.2">
|
|
//<![CDATA[
|
|
var Name1="HS_LP2824_ErrorLights.html";
|
|
document.write('<OBJECT');
|
|
document.write(' CLASSID="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11"');
|
|
document.write(' ID="UniqueId0" TYPE="application/x-oleobject">');
|
|
document.write(' <PARAM NAME="Command" VALUE="Shortcut">');
|
|
document.write(' <PARAM NAME="Font" VALUE="MS Sans Serif,8,0,,">');
|
|
document.write(' <PARAM NAME="Item1" VALUE=",'+chmfilepath+Name1+',">');
|
|
document.write('<\/OBJECT>');
|
|
//]]>
|
|
</script>
|
|
</body>
|
|
</html>
|