208 lines
11 KiB
HTML
208 lines
11 KiB
HTML
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<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="generator" content="Adobe RoboHelp 2019">
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<title>Troubleshoot Your Receipt Printer</title>
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<link rel="StyleSheet" href="../qbpos.css" type="text/css">
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<style type="text/css">
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/* FORCE ALL FONTS TO 12PT */
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* { font-size: 12pt !important; }
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body, p, li, ol, ul, div, span, td, th, h1, h2, h3, h4, h5, h6 { font-size: 12pt !important; }
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</style>
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ra = /:/;
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sl = "::";
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if (a==4) {
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Y = location.href.lastIndexOf("/");
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//]]>
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<style title="hcp" type="text/css">
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<!--
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font.hcp1 { font-weight:bold; }
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-->
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</style>
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</head>
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<body><a name="642b3b9347ca42c9b00b820c00c373fa=1"></a>
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<script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>
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<p class="Help-Heading-1" style="background-color: #008000;">Troubleshoot Your Receipt Printer</p>
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<p class="Help-Text"><a href="helpandsupport15.htm">Print FAQs</a> <span style="color: #c0c0c0;">|</span> <a href="hsoverview.htm">Help & Support Overview</a></p>
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<p class="Help-Text"> </p>
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<p class="Help-Text">Use the procedure below to troubleshoot your receipt printer or use the <a href="help_hdwr_trblshooter.htm">Hardware Troubleshooter</a>, available from the Help menu.</p>
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<p class="Help-Info-Line">My 40-column receipt printer is not working. What could cause this?</p>
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<ol>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Is your receipt printer on the Point of Sale <a href="../qbpos_equipment/equip_receiptprntrlist.htm">compatible hardware</a> list?</p>
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</li>
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</ol>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">If YES, continue with the following steps.</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">If NO, has your printer worked with Point of Sale in the past? If it has, try the following steps to restore operation. If not, obtain and install a compatible printer.</p>
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</li>
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</ul>
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<ol start="2">
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<li class="p-Help-Steps" style="font-weight: normal;">
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<p class="Help-Steps" style="font-weight: normal;">Check the following printer conditions:</p>
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</li>
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</ol>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Is the printer plugged in and powered on?</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Is the printer out of paper?</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Is the printer cover open?</p>
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</li>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Are there error lights illuminated on the printer? Information and solutions for error light conditions are available for these printers: Star TSP 100, Star TSP 600, Epson TM-T88III, Epson TM-T88IV, Citizen CT-S300</p>
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</li>
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</ul>
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<p class="Help-Indent" style="margin-left: 45px;">If your printer isn't listed, consult the printer's user guide or contact the vendor for more information.</p>
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<ol start="3">
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<li class="p-Help-Steps" style="font-weight: normal;">
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<p class="Help-Steps" style="font-weight: normal;">Is the receipt printer correctly installed and specified in <a href="../qbpos_workstation_preferences/wsprefs01.htm" style="font-weight: normal;">workstation preferences</a>?</p>
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</li>
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</ol>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Is your printer model on the <font class="hcp1">Available Printers</font> list? If not, choose <font class="hcp1">A</font><font class="hcp1">dd</font> <font class="hcp1">P</font><font class="hcp1">rinter</font> and install it now.</p>
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</li>
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</ul>
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<p class="Help-Nested-List" style="margin-left: 23.75pt;"><img src="../image/wsprefs_avblprinters.gif" alt="image\wsprefs_avblprinters.gif" title="image\wsprefs_avblprinters.gif" width="351" height="108" border="0"></p>
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<ul>
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<li class="p-Help-Nested-List">
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<p class="Help-Nested-List">Is your printer model selected on the <font class="hcp1">Documents & Printers</font> page for printing receipts?</p>
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</li>
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</ul>
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<p class="Help-Indent"><img src="../image/wsprefs_printoptions.gif" alt="image\wsprefs_printoptions.gif" title="image\wsprefs_printoptions.gif" width="351" height="65" border="0"></p>
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<p class="Help-Indent">If not, change your selections to match your printer, and then select <font class="hcp1">Print Test Page</font>. Continue with the following steps if this doesn't fix the problem.</p>
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<p class="Help-Indent" style="margin-top: 0; margin-bottom: 0;"> </p>
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<ol start="4">
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<li class="p-Help-Steps" style="font-weight: normal;">
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<p class="Help-Steps" style="font-weight: normal;">If using a USB printer, did you recently change the USB port into which you have it attached to your computer?</p>
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</li>
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</ol>
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<p class="Help-Indent">Changing the USB port for your printer causes Windows to install the printer a second time. Each installation of the printer is unique to the USB port into which it is attached. If this has happened, your <font class="hcp1">Available Printers</font> list will have a second instance of your printer named <font class="hcp1">Copy of <model></font>.</p>
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<p class="Help-Indent">You can either plug the printer back into the original port or, if leaving it in the new port, return to the <font class="hcp1">Documents & Printers</font> page of workstation preferences and select <font class="hcp1">Copy of <model></font> as your receipt printer. If using a cash drawer with the receipt printer, also change your cash drawer setup to reflect the <font class="hcp1">Copy of <model></font> receipt printer selection.</p>
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<p class="Help-Indent" style="margin-top: 0; margin-bottom: 0;">In general, it is recommended you always plug the receipt printer into the same USB port and delete the other instance of the printer from your Windows printer list.</p>
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<p class="Help-Info-Line">If the steps above do not correct the problem, uninstall and reinstall the printer.</p>
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<ol>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Open your Windows Printers and Faxes folder from the Windows Start menu or <a href="help_win_controlpanel.htm">Control Panel</a>.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Ensure there are no documents waiting to be printed by double-clicking your receipt printer name. If documents are pending, select <font class="hcp1">Cancel All Do</font><font class="hcp1">cuments</font> from the Printer menu and then close the documents window.</p>
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</li>
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</ol>
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<p class="Help-Indent">If there are multiple copies of your receipt printer listed, do this for each.</p>
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<ol start="3">
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<li class="p-Help-Steps">
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<p class="Help-Steps">Delete each occurrence of your printer by highlighting it and then selecting <font class="hcp1">D</font><font class="hcp1">elete</font> from the File menu.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Reinstall your printer, following the instructions provided with it. Click <a href="../qbpos_equipment/equipment_installing.htm">here</a> for instructions to install supported hardware you have purchased from Intuit.</p>
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</li>
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<li class="p-Help-Steps">
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<p class="Help-Steps">Return to <a href="../qbpos_workstation_preferences/wsprefs03.htm">workstation preferences</a> and select the new installation of your printer for sales receipts and, if applicable, for your cash drawer connection.</p>
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</li>
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</ol>
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<p class="Help-Text"> </p>
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<p class="Related-Topics">Related Topics</p>
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<p class="Help-Text"><a href="helpandsupport15.htm">Print FAQs</a></p>
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<p class="Help-Text"><a href="help_cash_drawer_faqs.htm">Troubleshoot a cash drawer</a></p>
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<p class="Help-Text"><a href="helpandsupport16.htm">Troubleshooting Overview</a></p>
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</script><script type="text/javascript" language="JavaScript1.2">
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