diff --git a/website/public/faq.html b/website/public/faq.html index 384ba7b..2b2e82f 100644 --- a/website/public/faq.html +++ b/website/public/faq.html @@ -4,13 +4,263 @@ FAQ - Sky Art Shop - - - + + + + + + + + + + + + +
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Frequently Asked Questions

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Quick answers to common questions

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How long does shipping take?

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Standard shipping takes 5-7 business days. Express shipping (2-3 days) and overnight shipping are also available.

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Do you ship internationally?

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Yes! We ship to over 50 countries worldwide. International orders typically arrive in 7-14 business days.

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What is your return policy?

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We offer a 30-day return policy on most items. Items must be unused and in original packaging. See our Returns page for details.

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How can I track my order?

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Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

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Do you offer gift wrapping?

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Yes! Add gift wrapping to your order at checkout for just $4.99. We'll include a personalized message card.

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Still have questions? Contact us at support@skyartshop.com

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Privacy Policy

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How we protect and use your information

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Last updated: January 14, 2026

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Information We Collect

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We collect information you provide directly to us, including your name, email address, shipping address, and payment information when you make a purchase.

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How We Use Your Information

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  • Process and fulfill your orders
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  • Send you order confirmations and shipping updates
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  • Respond to your questions and provide customer support
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  • Send you promotional emails (with your consent)
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  • Improve our website and services
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Data Security

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We use industry-standard SSL encryption to protect your personal and payment information. We never store credit card numbers on our servers.

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Your Rights

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You have the right to access, correct, or delete your personal information. You can also unsubscribe from marketing emails at any time.

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Privacy questions? Email us at privacy@skyartshop.com

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Returns & Refunds

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30-day hassle-free return policy

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30-Day Return Policy

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We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund.

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How to Return an Item

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  1. Contact our customer service team to initiate a return
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  3. Pack the item securely in its original packaging
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  5. Include your order number and reason for return
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  7. Ship the package using our prepaid return label
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  9. Refund will be processed within 5-7 business days after we receive the item
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Return Requirements

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  • Item must be unused and in original condition
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  • Original packaging and tags must be intact
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  • Custom or personalized items cannot be returned
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  • Sale items are final sale unless defective
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Questions about returns? Contact us at returns@skyartshop.com or call 1-800-SKY-ARTS

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Shipping Information

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Fast, reliable delivery to your doorstep

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Shipping Methods

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Standard Shipping (5-7 Business Days)

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Our most economical shipping option. Orders are processed within 1-2 business days.

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Cost: $5.99 for orders under $50 | FREE for orders over $50

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Express Shipping (2-3 Business Days)

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Faster delivery via UPS 2nd Day Air.

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Cost: $12.99 flat rate

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Overnight Shipping

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Order by 2 PM EST for next business day delivery.

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Cost: $24.99 flat rate

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International Shipping

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We ship to over 50 countries worldwide! International orders typically take 7-14 business days. Customs fees are the responsibility of the customer.

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