Troubleshoot Your Cash Drawer

Compatible Cash Drawers | Help & Support Overview

My cash drawer will not open. What could cause this?

Use the procedure below to troubleshoot your cash drawer, or use the Hardware Troubleshooter wizard , available from the Help menu.

To function in Point of sale, a cash drawer must be connected through a working 40-column receipt printer.

Are both your cash drawer and receipt printer on the Point of Sale compatible hardware list?

Note:The M-S Cash Drawer formerly sold by Intuit works only with compatible Star receipt printers. Learn more

If YES, continue with the following steps.
If NO, has your cash drawer/printer worked with Point of Sale in the past? If it has, try the following steps to restore operation. If not, obtain and install compatible hardware.

Are the cash drawer and printer cables connected tightly?

Note: Use only the manufacturer's cable included with the cash drawer for this connection. Using any other cable, including phone cords, may result in irreparable damage to your receipt printer.

If YES, continue with the following steps.
If NO, correct the connections and then test the cash drawer again.

Is the receipt printer printing normally? Try re-printing a saved receipt from your sales history to test.

If YES, continue with the next step.
If NO, troubleshoot the printer first. Fixing the printer operation will most likely correct the cash drawer issue as well.

Does the receipt printer specified in your cash drawer setup exactly match the receipt printer specified for printing receipts in workstation preferences?

Edit Preferences Workstation Cash Drawer: Make sure the receipt printer specified here matches the one specified on your Documents & Printers page for printing sales receipts.

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Edit Preferences Workstation Documents & Printers

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If YES, continue with the next step.
If NO, change your selections to match your receipt printer, and then select the Open Cash Drawer button to test the operation. Continue with the following steps if necessary.

Are your company sales preferences set to open the cash drawer for the payment type you are taking?

$image\cmppref_opencashdrawer.gif$

Is the cash drawer locked? Use your key to open it, if necessary.
Is something inside the cash drawer preventing it from opening? Try gently shaking the cash drawer to dislodge the obstruction.

Install the VAL-u Line cash drawer

Install the M-S cash drawer